Contact Us

Blog

Culture Catalyst Blog & Articles

Defining Moments in the Patient Experience

February 22nd, 2018

A few weeks ago we sent a mystery shopper in to an urgent care for services. Their experience demonstrated the importance of ownership in the patient experience. The woman at the reception desk didn’t look up or greet the patient. ...

Read More

Trust is the Center of the Patient Experience

January 30th, 2018

Last week I conducted several workshops with nurse leaders. One of the exercises we did helped them to evaluate their own positive and negative experiences as patients. As we listened and shared stores of the best and worst examples, one ...

Read More

Newer »
The Baird Group | Copyright © 2024
FacebookXPinterestLinkedIn