Culture Catalyst Blog & Articles

Two Most Dangerous Words in Healthcare

Several months ago, we did a full day workshop with a team of healthcare leaders on “Creating an Engaged Workforce”. It’s always inspiring for me to be able to work with leaders at the front line. This is where real ...

Workplace Drama – Your Patients See It

Moods are contagious. If you’ve ever been dragged into someone’s drama in the workplace, you know how damaging it can be to staff morale.  One person gossiping or finding fault in others sends a ripple through the team. So it’s ...

Resilience Supports a Positive Culture

We live and work in uncertain times where change is a constant. With the amount of change and demands upon us, resilience is essential.  Healthy cultures strive for resiliency at individual, unit, and organizational levels. People and organizations develop resilience. ...

How to Drive a Patient Away Without Even Trying

Posted by Kristin Baird I just found out that I have skin cancer, but honestly, that news isn’t as painful as trying to get a call back with my results.  Here’s how the ordeal played out. Golf has a lot of wonderful ...

Who Decides if You’re Worth the Wait? Patients.

Posted by Kristin Baird Wait time in healthcare settings matter on two important fronts. One is the wait time to get an appointment, and the other is the wait time in the waiting room. Last year, we did tens of thousands of ...

Satisfaction isn’t Loyalty

Posted by Kristin Baird Healthcare organizations have been measuring patient satisfaction and employee satisfaction for years.  Patients articulate evidence of satisfaction when, during rounds, they tell you everything is fine. Hearing the 4-letter F word (fine) tells leaders that things are ...