Last week I conducted several workshops with nurse leaders. One of the exercises we did helped them to evaluate their own positive and negative experiences as patients. As we listened and shared stores of the best and worst examples, one ...
Posted by Kristin Baird The importance of being present I wrote a series about a patient undergoing a long course of chemotherapy, a few years ago. This course of treatment was one chapter in a 30-year battle with chronic illness. What I ...
Posted by Kristin Baird Someone once defined integrity for me as, “Doing the right thing even when no one is watching.” Integrity then, is a close first cousin to ownership. If your team members take ownership and believe in the organization’s mission, vision ...
You might think you know all about medical mystery shopping. You might even think it's not for you, but you might be surprised. Mystery shopping reveals key information for improving and maintaining an optimal patient experience at your hospital or ...
