Culture Catalyst Blog & Articles

Patient-Centered? Look More Closely.

Posted by Kristin Baird You could say it’s false advertising, but maybe it’s that health systems suffer from a case of “We’ve-always-done-it-this-way” that keeps them from being truly patient-centered. One of the best examples of this is when clinics schedule appointments ...

Words that Wound, Words that Work, Words that Wow

Posted by Angela Fieler I had the opportunity to observe a primary care physician interact with an elderly patient yesterday.  The physician was sitting at eye level with the patient, making good eye contact, and asking open-ended questions.  He seemed to ...

What the Lab Results Won’t Show You

There are millions of things healthcare providers can learn from lab values and imaging results. But it’s important to remember that those are indicators of the physical condition and not a whole person’s condition. A blood panel won’t confirm that ...

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