Culture Catalyst Blog & Articles

The COVID Family Experience – Firsthand

COVID has hit home giving me firsthand insight into the patient and family experience.  For years, hospitals and health systems have made the patient and family experience a top priority. And for the last several years, great progress has been made ...

Coach, Don’t Fix

At Baird Group, we define coaching as a supportive relationship that fosters learning, transformation and growth. Helping others to grow and reach their potential is one of the most rewarding aspects of leadership. But certain habits might be keeping you ...

Dear CEO, Nurses Need Your Help

Even before COVID, nurses were stressed and burning out at higher rates than ever before. Now, they are under even greater stress for a multitude of reasons and want to be heard. Some have turned to unions.  A few weeks ago, ...

Core Values Matter Most in Turbulent Times

Posted by Kristin Baird Today’s news is laden with stories about the COVID-19 crisis and how it is affecting healthcare. I interview leaders about issues they are facing during COVID-19. The most successful organizations stay grounded in their core values.  Stay Visible Last ...

Your Nurses Aren’t Whining – They’re Warning

Posted by Kristin Baird Patient experience happens during multiple moments of truth, but none are as vital as those happening at the bedside between the patient and nurse. Not long ago, I interviewed members of the senior executive team and the CFO ...

Example spreads like flesh-eating bacteria

Posted by Kristin Baird It’s no secret that leaders are crucial in driving culture, especially when it comes to modeling and holding team members accountable for service behaviors. We have been working with an organization on making necessary culture shifts. One of ...

Nurse Communication and Ratings of Care

Posted by Angela Fieler The data is in.  It’s official.  There is a relationship between improving employee engagement, improving HCAHPS scores, and improving net profit margins.  Press Ganey just published a study in Harvard Business Review, showing hospitals that improve over time in ...

Words that Wound, Words that Work, Words that Wow

Posted by Angela Fieler I had the opportunity to observe a primary care physician interact with an elderly patient yesterday.  The physician was sitting at eye level with the patient, making good eye contact, and asking open-ended questions.  He seemed to ...