How Do You Measure Emotion?
It can be tough to measure emotion. We send out patient surveys and comb the data for clues as to what we can do to improve our care, but at the end of the day, it’s not just the logistics ...
Culture Catalyst Blog & Articles
What does AIDET stand for in your organization? Check to confirm.
By Angela Fieler AIDET® is an effective communication framework Studer Group introduced to the healthcare industry about 15 years ago. Many organizations use AIDET training for patient experience consistency. I visit a lot of healthcare organizations where the leaders say AIDET® is ...
Medical Mystery Shopping Myth Busters
You might think you know all about medical mystery shopping. You might even think it's not for you, but you might be surprised. Mystery shopping reveals key information for improving and maintaining an optimal patient experience at your hospital or ...
