When You Spot Toxicity, Nip It In The Bud! Her team members were leaving in droves. Droves. The turnover in her department was staggering compared to the rest of the organization. People were miserable. They were afraid. They were being bullied. And ...
What Happens When Your Boss Can't Solve the Problem "I'm trying to protect you. But they won't let me." "I'm fighting for you. But they are standing in our way." "I hear you. But they are the problem." I was at a conference ...
What Happens When Your Bot Can't Solve the Problem I typed "talk to a human." The chatbot said: "I don't understand your question." I tried "representative." The chatbot said: "I don't understand." I tried "none of the above." The chatbot ...
Healthcare and other organizations are increasing using automation, specifically AI automation, to expedite a wide range of processes and interactions. That can be a very good thing, for organizational efficiencies and for patient experiences. But these interactions don’t always work the ...
The difference between talking about values and actually living them Culture, in its simplest definition, is how you really do things. It's how you make decisions, how you treat each other, and what you tolerate. Going back to an old adage: ...
