January 23rd, 2020
Posted by Kristin Baird
When it comes to setting the course for transforming culture, you won’t get far until you know where you’re going. What’s your vision for the culture of the future? Can you describe it? How do people behave ...
January 14th, 2020
Posted by Kristin Baird
I recently got a call from a Chief Experience Officer (CXO) who said her CEO was in a frenzy because a board member had had a bad experience with one of their medical practices. The CXO stated their ...
September 17th, 2019
Posted by Kristin Baird
Hospital boards of directors play a crucial role in setting overall strategy for the hospitals they serve. And, because hospitals are vital community resources, serving on the board makes members stewards of an important community asset. As ...
July 3rd, 2018
Posted by Kristin Baird
Anyone working in healthcare should advocate for patients. Patients are vulnerable and frightened. It’s an expectation that comes with the job. When I worked as a public health nurse, I had daily opportunities to serve as a ...
January 2nd, 2018
Posted by Kristin Baird
This time of year, you can hardly escape discussions and articles about New Year’s resolutions. While resolutions are good for defining aspirations, they are notorious for being broken and forgotten within a few weeks. Don’t get me ...