Culture Catalyst Blog & Articles

How Much is a Thank You Note Worth?

Posted by Kristin Baird I was recently talking with a manger who was complaining about the amount of time she spent recruiting, interviewing and onboarding new employees. She had marginal employee engagement scores so we spent some time delving into how ...

The Present is the Prize

We often hear people say, “Keep your eye on the prize,” in reference to goals. In patient experience terms, that “prize” often refers to the patient satisfaction scores. The problem with this line of thought is that it places the score ...

Harvest & Share the Stories to Build Your Brand and Employee Engagement

Posted by Kristin Baird Stories shape cultures and the organization’s brand. Yet storytelling is often underrated or delegated to the communication department as a task. Fostering a storytelling culture is a sadly missed opportunity. Fostering a Storytelling Culture Becoming a storytelling culture won’t ...

The real cost of disengaged employees

Posted by Kristin Baird One of my favorite workshops to deliver is “Coaching for Engagement and Improved Performance”. Why? Because I love to see lightbulbs going on as participants start to make the connections between their leadership styles, and the overall ...

What’s Next? Your Patient Wants to Know

Surprises can be exciting when it comes to birthday gifts, but patients really don’t appreciate surprises. When I interview patients about what is most important to them about their care, being informed is always in the top two. They want ...