Laying the Foundation for Communication Between Generations I was at a conference recently, and the presenter said something that stopped me in my tracks. I’ve been thinking about it ever since: "There's always been a tendency for older generations to discount ...
Healthcare and other organizations are increasing using automation, specifically AI automation, to expedite a wide range of processes and interactions. That can be a very good thing, for organizational efficiencies and for patient experiences. But these interactions don’t always work the ...
The Problem with "One-and-Done" Training Here’s a scenario that’s all too familiar in the healthcare industry. Leadership has decided that there’s a need to raise the bar on service excellence across the organization. They document the need, develop a budget, and ...
