2025: A Springboard for Action
As we enter 2025, a new year, the key takeaways from a webinar I gave recently come to mind. It was all about creating a springboard for implementation that I presented to a group of participants in my Be the ...
Culture Catalyst Blog & Articles
Holidays in the Hospital
Holidays aren’t always a happy time for everyone—especially our patients. Many people are sick, or even hospitalized during the holiday season. And, when they are, someone has to care for them. Your staff. Which can take them from their own ...
How Employees Impact Patient Trust (and what to do about it)
A friend of mine told me about an experience she had recently while accompanying her husband to a procedure that, while not life-threatening, was serious. The staff were attentive and friendly, but she was disturbed that they were very open ...
Handling Layoffs Effectively to Minimize Impact on Remaining Employees
In our last blog post we took a look at skills gaps that are impacting industries including healthcare, making it difficult to fill key roles. Here we take a look at a seemingly contradictory trend in healthcare: layoffs. Becker’s recently reported ...
Fostering Civility in an Increasingly Uncivil World
You’re in the cafeteria when a political ad comes on the television, prompting a heated discussion among a group of employees on their lunch break. A patient asks you what you think about the upcoming election and Bozo ...
Why Leaders Are Burned Out: They Don’t Delegate!
Healthcare leaders are busy. That doesn’t come as a surprise to anyone, especially healthcare leaders. Healthcare is an industry that has experienced significantly high levels of burnout historically. But burnout has been especially pervasive—and debilitating—since the pandemic. The NIH notes that ...
I’m Just Here for the Food
I’m Just Here for the Food, By Angela Fieler I was coaching an executive recently who was complaining that staff are “just not engaged.” I asked how he was defining employee engagement. At the root of his complaint was the fact that ...
Chicken or the Egg? Employee Recruitment VS Retention in the Shifting Healthcare Landscape
Today’s workforce has more choices than ever before about how and for whom they work. That’s why employers must think differently about recruitment and retention strategies especially in healthcare settings. Why? Because the loss of staffing continuity can have life-threatening ...
Want Employee Engagement? Ask these 3 questions.
It is no secret that engaged employees deliver a better customer experience and have lower turnover. Yet, knowing this data and knowing how to improve employee engagement are two very different things. I recently had a senior leader tell me, ...
Are You Dumping Toxic Waste at Work?
Have you ever had a difficult employee, who you’ve had to repeatedly coach, or counsel, because of marginal performance and toxic attitude? They may somehow manage to improve just enough to get by. Imagine that this toxic employee shows up one ...
