Culture Catalyst Blog & Articles

Want Employee Engagement? Ask these 3 questions.

It is no secret that engaged employees deliver a better customer experience and have lower turnover. Yet, knowing this data and knowing how to improve employee engagement are two very different things. I recently had a senior leader tell me, ...

Are You Dumping Toxic Waste at Work?

Have you ever had a difficult employee, who you’ve had to repeatedly coach, or counsel, because of marginal performance and toxic attitude? They may somehow manage to improve just enough to get by. Imagine that this toxic employee shows up one ...

3 Ways to Keep Millennial Employees Engaged

It’s not unusual to hear Boomer leaders lamenting about how quickly Millennial workers leave positions for new opportunities. The truth is, these are two very different generations with very different life experiences. Rather than disparaging the entire Millennial workforce, it’s ...

Your Nurses Aren’t Whining – They’re Warning

Posted by Kristin Baird Patient experience happens during multiple moments of truth, but none are as vital as those happening at the bedside between the patient and nurse. Not long ago, I interviewed members of the senior executive team and the CFO ...

Compassion Fatigue is Real

Posted by Angela Fieler Newsflash!  Compassion fatigue is real.  I’m not sure I believed that until today.  Today, I wanted to strangle someone who I love dearly.  I was the living, breathing embodiment of that meme that says, “I have one ...

People are Quitting Your Culture

Posted by Kristin Baird Over the years, I’ve tried to stay in touch with my college friends. Of course, it isn’t always easy when juggling nursing careers, family, and further education.  This summer I made a special point of re-connecting with two ...

Technically Solid but Toxic

Posted by Kristin Baird I have the utmost respect for leaders who deal with toxic behavior head on. Many healthcare leaders still look past the gossips and groaners because they have good technical skills. Some leaders feel they have to tolerate BMWs ...