Culture Catalyst Blog & Articles

Leadership 2021

As we wrap up 2020, and look to the future, it is crucial that leaders take stock of what the past year revealed about us as people and as leaders. What did the challenges show you about yourself related to: ResilienceCommunicationPrioritizationAbility ...

Patient Experience During Unplanned Admissions

Posted by Kristin Baird On any given day, a significant percentage of hospitalized patients are there as a result of unplanned admissions, creating psychological stress and uncertainty for both the patient and their family. Although this fact may seem obvious, it ...

Compassion Fatigue is Real

Posted by Angela Fieler Newsflash!  Compassion fatigue is real.  I’m not sure I believed that until today.  Today, I wanted to strangle someone who I love dearly.  I was the living, breathing embodiment of that meme that says, “I have one ...

Knowing or Doing?

Posted by Kristin Baird Whenever we do patient experience skills training with physicians, inevitably one of them will say, “I learned this in medical school. Tell me something I don’t know.” Here’s the thing; knowing is not doing, and hearing is not ...

What the Lab Results Won’t Show You

There are millions of things healthcare providers can learn from lab values and imaging results. But it’s important to remember that those are indicators of the physical condition and not a whole person’s condition. A blood panel won’t confirm that ...

Show More Empathy for a Better Patient Experience

Posted by Kristin Baird https://youtu.be/gHuVCNm4oHQ Empathy is an essential element in a good patient experience, yet many providers miss important cues. In the past few weeks I have shadowed a number of hospitalists to help them improve their patient interactions. During hours ...

Balance the Tasks with Caring Behaviors

Posted by Kristin Baird Working in healthcare takes an immense amount of technical skills especially when you work in direct patient care. After all, if you screw up an important technical task, you could hurt, or even kill someone. But it ...