Culture Catalyst Blog & Articles

Effective Communication in Healthcare – Drumbeat Messaging

Creating an ideal culture in your healthcare organization requires a deep commitment to ongoing communication. Leaders cannot expect to convey their message effectively by saying it just once. Instead, it takes a well-planned and thoughtful strategy - or drumbeat messaging ...

A Sign Doesn’t Deliver Great Service

A friend of mine recently shared a great story with me about her daughter’s recent emergency department visit. She had taken her daughter to the ED with complaints of severe stomach pain after having endoscopy.  She was taken to a ...

FacebookXPinterestLinkedIn