May 17th, 2021
There is a phenomenon among newly-minted managers. When someone presents a problem, they often feel the need to fix it because, after all, they are now the manager. Fixing presents two problems. First, they are adding more responsibility and psychological ...
March 2nd, 2021
Google the term, “workplace drama” and you will get 55,000,000 results. Why? Because it is one of the most common culprits of workplace dysfunction. As a leader it is up to you to create a drama-free zone.
Drama
Drama can be a ...
January 19th, 2021
Have you ever felt like you were communicating clearly, only to have someone say, “We can’t read your mind,”? A few years ago, one of my team members held up a mirror for me and exposed a flaw in my ...
December 31st, 2020
As we wrap up 2020, and look to the future, it is crucial that leaders take stock of what the past year revealed about us as people and as leaders. What did the challenges show you about yourself related to:
ResilienceCommunicationPrioritizationAbility ...
December 3rd, 2020
COVID has hit home giving me firsthand insight into the patient and family experience.
For years, hospitals and health systems have made the patient and family experience a top priority. And for the last several years, great progress has been made ...
September 22nd, 2020
People often think good communication is how we speak and write, but listening is even more vital in good communication than what you say. This is especially true in the virtual world.
Too often, we listen to respond rather than listening ...
August 23rd, 2020
There’s little doubt that virtual visits are here to stay, and for good reason. Consumers appreciate the convenience and added level of safety while we navigate the pandemic.
While patients have been thrilled to have the online option, there is no ...
August 4th, 2020
First it was a phone call. Then I got an email. Then I got a text. Each step was a different communication designed to reassure me that every measure was being taken to protect me from contracting COVID while visiting ...
July 16th, 2020
Even before COVID, nurses were stressed and burning out at higher rates than ever before. Now, they are under even greater stress for a multitude of reasons and want to be heard. Some have turned to unions.
A few weeks ago, ...
June 23rd, 2020
When people talk about great communication skills, they most often refer to how one speaks or writes. But listening is by far the most important communication skill and is often underrated. There is an art to being a good listener, ...