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Creating a new healthcare best practice

Looking for a best practice? Here’s an idea…

November 17th, 2023

Looking for a best practice? Here’s an idea… Blog by Angela Fieler I have been focused on improving the patient experience for the better part of my adult life. Over the years, one thing I’ve learned is that a best practice doesn't ...

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A square peg in a round hole.

Culture Determines if Best Practices Gain Traction

May 24th, 2022

Patient experience literature is loaded with information about best practices. It’s tempting to dive right in and start implementing these tactics but without a supportive culture, even the best, best practices will fail. We see it all the time. Leaders from ...

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