March 3rd, 2025
Healthcare organizations are finding themselves in a bit of a quandary these days as they deal with staffing shortages and increasing patient demands. They’re also finding themselves in an environment marked by rapid technological advances—like generative AI (GenAI)—and increasing competition ...
December 30th, 2024
As we enter 2025, a new year, the key takeaways from a webinar I gave recently come to mind. It was all about creating a springboard for implementation that I presented to a group of participants in my Be the ...
September 23rd, 2024
For those in the trenches, the healthcare skills gap likely comes as no surprise. You’re well aware of the positions you’re struggling to keep filled and the challenges you’re facing in finding and retaining top talent.
But the situation is a ...
May 6th, 2024
When healthcare leaders set out to train staff, it's important to have a plan to get a return on investment, or ROI from Training
Customer service training only sticks when the training event is seen as the beginning and not the end.
For over 25 years, I have been helping healthcare organizations ...
April 1st, 2024
Many things in healthcare require skill development and reinforcement. Sometimes those things require mandatory training to ensure quality and safety. But just because it's mandatory doesn’t mean it can’t be enjoyable.
When you hear the word “mandatory,” how do you react? ...
February 23rd, 2024
U.S. corporations (including healthcare) spent $94 billion on training last year. The investment is significant, but are they getting their money’s worth and seeing an ROI on training? The ones that are getting the biggest bang for their buck are ...
November 10th, 2023
Just because you conduct training, doesn’t mean people are learning. And just because people learn something, doesn't mean they change their behavior. How can you ensure that every training results in behavior change? Start by finding out how they learn ...
January 4th, 2022
Say the words investment strategy, and most of our minds immediately go to money and financial investments. But what if you shifted your thinking away from money to personal or professional development as an investment strategy?
It’s January, so millions of ...
September 21st, 2021
Corporate executives often argue over whether training is an investment or an expense, this debate is a particularly hot topic in the healthcare arena due to the high cost of employee training. Today’s workforce expects employers to invest in their ...
August 31st, 2021
Leading Through Upheaval: Get Vulnerable
Healthcare has been in a constant state of change to the point of upheaval for months on end, putting even the most resilient and courageous to the test. Workers and their leaders are exhausted, discouraged, and ...