The Problem with "One-and-Done" Training Here’s a scenario that’s all too familiar in the healthcare industry. Leadership has decided that there’s a need to raise the bar on service excellence across the organization. They document the need, develop a budget, and ...
How vulnerability, active listening, and compassion translate into stronger business outcomes I was listening to a podcast the other day about empathetic leadership and how it has an impact on everything from workforce engagement to financial efficiency and quality outcomes. Intrigued, ...
Many hospitals and healthcare systems may be not-for-profit, but that doesn’t mean they don’t want a healthy bottom line. Healthcare organizations are laser-focused on return on investment (ROI) these days as they deal with increasing competition, increasing patient demands, and ...
