The Organizations Winning on Reputation and Retention Aren’t Spending More. They’re Building Better Cultures. Think about how many people interact with your organization daily. Patients, staff, families, vendors. Each one is forming an opinion, and many are openly sharing that ...
When 57% of employees leave their jobs—and their companies—because of their managers, you can’t afford not to invest in developing your frontline leaders. The paradox is this: healthcare executives recognize the value of their team members and the high costs ...
Engaging Hearts and Minds for Effective Healthcare Leadership Healthcare is built on a foundation of science. Whether we're looking at evidence-based practice in nursing, evidence-based practice in medicine, or clinical trials, it’s important to rely on sound data. Facts and data ...
The Problem with "One-and-Done" Training Here’s a scenario that’s all too familiar in the healthcare industry. Leadership has decided that there’s a need to raise the bar on service excellence across the organization. They document the need, develop a budget, and ...
As we enter 2025, a new year, the key takeaways from a webinar I gave recently come to mind. It was all about creating a springboard for implementation that I presented to a group of participants in my Be the ...
Many things in healthcare require skill development and reinforcement. Sometimes those things require mandatory training to ensure quality and safety. But just because it's mandatory doesn’t mean it can’t be enjoyable. When you hear the word “mandatory,” how do you react? ...
Corporate executives often argue over whether training is an investment or an expense, this debate is a particularly hot topic in the healthcare arena due to the high cost of employee training. Today’s workforce expects employers to invest in their ...
