The Problem with "One-and-Done" Training Here’s a scenario that’s all too familiar in the healthcare industry. Leadership has decided that there’s a need to raise the bar on service excellence across the organization. They document the need, develop a budget, and ...
As we enter 2025, a new year, the key takeaways from a webinar I gave recently come to mind. It was all about creating a springboard for implementation that I presented to a group of participants in my Be the ...
Many things in healthcare require skill development and reinforcement. Sometimes those things require mandatory training to ensure quality and safety. But just because it's mandatory doesn’t mean it can’t be enjoyable. When you hear the word “mandatory,” how do you react? ...
Corporate executives often argue over whether training is an investment or an expense, this debate is a particularly hot topic in the healthcare arena due to the high cost of employee training. Today’s workforce expects employers to invest in their ...
