Especially when leading remote and hybrid staff. Do you know who said, “Change is the only constant?” The Greek philosopher Heraclitus, who lived back in 535-475 BCE. Imagine if he were around to see how change is impacting us today! Dealing with ...
What Happens When Your Bot Can't Solve the Problem I typed "talk to a human." The chatbot said: "I don't understand your question." I tried "representative." The chatbot said: "I don't understand." I tried "none of the above." The chatbot ...
A few weeks ago, I was feeling really stuck trying to navigate through a life-altering problem. After our home burned in May, it has been months of back and forth with insurance which is preventing us from moving forward to ...
