Archive: Change Management

How You Communicate Change Impacts Employee Trust

Especially when leading remote and hybrid staff. Do you know who said, “Change is the only constant?” The Greek philosopher Heraclitus, who lived back in 535-475 BCE. Imagine if he were around to see how change is impacting us today! Dealing with ...

The Handoff Problem

What Happens When Your Bot Can't Solve the Problem   I typed "talk to a human." The chatbot said: "I don't understand your question." I tried "representative." The chatbot said: "I don't understand." I tried "none of the above." The chatbot ...

Are You Stuck, Stabilizing, or Growing?

A few weeks ago, I was feeling really stuck trying to navigate through a life-altering problem. After our home burned in May, it has been months of back and forth with insurance which is preventing us from moving forward to ...

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