August 26th, 2025
The Problem with "One-and-Done" Training
Here’s a scenario that’s all too familiar in the healthcare industry. Leadership has decided that there’s a need to raise the bar on service excellence across the organization. They document the need, develop a budget, and ...
August 20th, 2025
How vulnerability, active listening, and compassion translate into stronger business outcomes
I was listening to a podcast the other day about empathetic leadership and how it has an impact on everything from workforce engagement to financial efficiency and quality outcomes. Intrigued, ...
August 12th, 2025
A Leadership Challenge That Demands Our Attention
I've often asked myself this question: Do we value caring as a top priority in healthcare? It's a question that keeps me up at night, especially when I look at the metrics we focus ...
July 15th, 2025
When good intentions go wrong
A few weeks ago I was doing a talk with a group of healthcare leaders. I asked how many of them rounded on their employees. All hands went up.
Then I asked, “Who has rounded on employees ...
July 8th, 2025
"The only people who like change are wet babies and consultants." I've heard this adage for years, and it never fails to get a chuckle from healthcare leaders. But as a consultant there's truth behind the humor. People call on ...
June 27th, 2025
Why the best healthcare leaders don’t choose—they integrate!
I was recently asked by someone in my leadership course whether it was better to do coaching in real time, or when it’s scheduled. There are benefits to both and times when one ...
May 28th, 2025
Six Leadership Lessons from Nature's Ultimate Team Players
I’ve always been fascinated by ants. Not that they’d be welcome at my next picnic, but they are intriguing, resourceful, and resilient little creatures. As a little girl, I always wanted an ant ...
May 14th, 2025
Bridging the gap between service standards and daily habits
Have you ever experienced a moment when you spot a glaring gap between what an organization says about itself and what you experience? I recently encountered this disconnect during a culture assessment ...
April 22nd, 2025
Supportive leadership drives innovation
I was at a meeting recently where the speaker was sharing her successes in improving her company’s approach to recruiting. Her results were definitely impressive—but not easily attained. She shared that, at first, when she would present ...
April 8th, 2025
Practical steps to build coaching confidence
I was conducting a leadership coaching skills workshop recently, and I decided to poll the group to gather some insights about what actually keeps leaders from coaching their team members. There was a lot of ...