Archive: Healthcare Leadership

Do We Value Caring as a Top Priority?

A Leadership Challenge That Demands Our Attention I've often asked myself this question: Do we value caring as a top priority in healthcare? It's a question that keeps me up at night, especially when I look at the metrics we focus ...

Drive-By Rounding

When good intentions go wrong   A few weeks ago I was doing a talk with a group of healthcare leaders. I asked how many of them rounded on their employees. All hands went up. Then I asked, “Who has rounded on employees ...

Scheduled or On-the-Spot Coaching?

Why the best healthcare leaders don’t choose—they integrate! I was recently asked by someone in my leadership course whether it was better to do coaching in real time, or when it’s scheduled. There are benefits to both and times when one ...

Actions Speak Louder Than Acronyms

Bridging the gap between service standards and daily habits Have you ever experienced a moment when you spot a glaring gap between what an organization says about itself and what you experience? I recently encountered this disconnect during a culture assessment ...

Every Dreamer Needs a Believer

Supportive leadership drives innovation I was at a meeting recently where the speaker was sharing her successes in improving her company’s approach to recruiting. Her results were definitely impressive—but not easily attained. She shared that, at first, when she would present ...

The Reluctant Coach: Why Healthcare Leaders Hold Back

Practical steps to build coaching confidence I was conducting a leadership coaching skills workshop recently, and I decided to poll the group to gather some insights about what actually keeps leaders from coaching their team members. There was a lot of ...

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