Generating trust through transparency We hear a lot about transparency as a key element of leadership and healthy culture, but what does it actually mean to employees—and more importantly, to you as a leader? Transparency is important because there’s a ...
Engaging Hearts and Minds for Effective Healthcare Leadership Healthcare is built on a foundation of science. Whether we're looking at evidence-based practice in nursing, evidence-based practice in medicine, or clinical trials, it’s important to rely on sound data. Facts and data ...
The Problem with "One-and-Done" Training Here’s a scenario that’s all too familiar in the healthcare industry. Leadership has decided that there’s a need to raise the bar on service excellence across the organization. They document the need, develop a budget, and ...
How vulnerability, active listening, and compassion translate into stronger business outcomes I was listening to a podcast the other day about empathetic leadership and how it has an impact on everything from workforce engagement to financial efficiency and quality outcomes. Intrigued, ...
A Leadership Challenge That Demands Our Attention I've often asked myself this question: Do we value caring as a top priority in healthcare? It's a question that keeps me up at night, especially when I look at the metrics we focus ...
When good intentions go wrong A few weeks ago I was doing a talk with a group of healthcare leaders. I asked how many of them rounded on their employees. All hands went up. Then I asked, “Who has rounded on employees ...
"The only people who like change are wet babies and consultants." I've heard this adage for years, and it never fails to get a chuckle from healthcare leaders. But as a consultant there's truth behind the humor. People call on ...
Why the best healthcare leaders don’t choose—they integrate! I was recently asked by someone in my leadership course whether it was better to do coaching in real time, or when it’s scheduled. There are benefits to both and times when one ...
Six Leadership Lessons from Nature's Ultimate Team Players I’ve always been fascinated by ants. Not that they’d be welcome at my next picnic, but they are intriguing, resourceful, and resilient little creatures. As a little girl, I always wanted an ant ...
Bridging the gap between service standards and daily habits Have you ever experienced a moment when you spot a glaring gap between what an organization says about itself and what you experience? I recently encountered this disconnect during a culture assessment ...
