I can't tell you how many times I've been in a room with the C-suite and heard comments about nursing or other departments. "Why are they always whining?," they’d ask. This in response to requests for more staffing or equipment. And ...
I was talking to a colleague recently who shared an experience that many of us can likely relate to. She said she had identified a compelling case for improving patient access at her medical center and a clear gap that could ...
"I was so upset and confused. And I didn’t know who to tell." That's what a friend of mine said after a physician on the surgical team entered his room the night before his cancer surgery and said, "The procedure they’re ...
Chances are you’ve worked for a micromanager during the course of your career. I know I have. In fact, I’ve known plenty of micromanagers over the years. And, almost universally, I’ve found that they are very resistant to admitting their ...
Leadership takes grit. Sometimes that means dealing with temporary discomfort to achieve a healthy culture. During a group coaching session with our Be the Leader Nobody Wants to Leave cohort, one of my colleagues recently said, “Don’t trade temporary discomfort for ...
A few weeks ago, I was feeling really stuck trying to navigate through a life-altering problem. After our home burned in May, it has been months of back and forth with insurance which is preventing us from moving forward to ...
Generating trust through transparency We hear a lot about transparency as a key element of leadership and healthy culture, but what does it actually mean to employees—and more importantly, to you as a leader? Transparency is important because there’s a ...
Engaging Hearts and Minds for Effective Healthcare Leadership Healthcare is built on a foundation of science. Whether we're looking at evidence-based practice in nursing, evidence-based practice in medicine, or clinical trials, it’s important to rely on sound data. Facts and data ...
The Problem with "One-and-Done" Training Here’s a scenario that’s all too familiar in the healthcare industry. Leadership has decided that there’s a need to raise the bar on service excellence across the organization. They document the need, develop a budget, and ...
How vulnerability, active listening, and compassion translate into stronger business outcomes I was listening to a podcast the other day about empathetic leadership and how it has an impact on everything from workforce engagement to financial efficiency and quality outcomes. Intrigued, ...
