Archive: Employee Relations

Aligning Marketing With Operational Realities

We talk often about the importance of organizational values and espoused culture matching employees’ reality. Saying you’re committed to supporting employees and providing a healthy work-life balance isn’t the same as actually demonstrating that those values are real. The same kind of disconnect can, ...

Don’t Underestimate the Power of Appreciation

We all like to feel appreciated, yet how we want to be shown appreciation varies from person to person. Some people thrive on center-stage accolades, while others respond best to a quiet, heartfelt thank you. But everyone wants to be ...

Organized, Not Over-Scheduled

Coaching a healthcare leader provides a great opportunity to review best practices, including rounding on employees. Over the past 25 years, I have heard every excuse in the book for why rounding isn’t done regularly, but the most common reason ...

Nurses Thrive in a Community

Over the past few weeks, I have had the pleasure of working with the nurses of BronxCare and sharing the Nurse/Patient Partnership experience. Reading through hundreds of evaluations taught me how much they value time where they can gather and ...

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