Especially when leading remote and hybrid staff. Do you know who said, “Change is the only constant?” The Greek philosopher Heraclitus, who lived back in 535-475 BCE. Imagine if he were around to see how change is impacting us today! Dealing with ...
(Whether You Realize It Or Not) It’s no secret that a strong connection to purpose contributes to greater personal fulfillment. But let’s talk about how it translates into the patient experience. Because here's what I see all the time: Healthcare leaders ...
Laying the Foundation for Communication Between Generations I was at a conference recently, and the presenter said something that stopped me in my tracks. I’ve been thinking about it ever since: "There's always been a tendency for older generations to discount ...
When You Spot Toxicity, Nip It In The Bud! Her team members were leaving in droves. Droves. The turnover in her department was staggering compared to the rest of the organization. People were miserable. They were afraid. They were being bullied. And ...
The Organizations Winning on Reputation and Retention Aren’t Spending More. They’re Building Better Cultures. Think about how many people interact with your organization daily. Patients, staff, families, vendors. Each one is forming an opinion, and many are openly sharing that ...
Holiday schedules can be variable and chaotic and those without direct patient care responsibilities often take time off to be with their families. But, in healthcare organizations, of course, somebody needs to keep working to ensure that quality patient care ...
Orientation programs are notorious for being boring. Death by PowerPoint. Endless forms. A parade of presenters sharing policies and procedures. Yet, despite all of this, many new hires walk out feeling inspired. They've heard executives speak with pride about the organization's purpose, ...
You've probably seen it happen. Maybe you've even been part of it. Leaders gather in a conference room. Maybe their communication advisors are part of the meeting. Together they create and rehearse talking points. They create a PowerPoint presentation. Then, they ...
Chances are you’ve worked for a micromanager during the course of your career. I know I have. In fact, I’ve known plenty of micromanagers over the years. And, almost universally, I’ve found that they are very resistant to admitting their ...
Generating trust through transparency We hear a lot about transparency as a key element of leadership and healthy culture, but what does it actually mean to employees—and more importantly, to you as a leader? Transparency is important because there’s a ...
