Google the term, “workplace drama” and you will get 55,000,000 results. Why? Because it is one of the most common culprits of workplace dysfunction. As a leader it is up to you to create a drama-free zone. Drama Drama can be a ...
Have you ever felt like you were communicating clearly, only to have someone say, “We can’t read your mind,”? A few years ago, one of my team members held up a mirror for me and exposed a flaw in my ...
People often think good communication is how we speak and write, but listening is even more vital in good communication than what you say. This is especially true in the virtual world. Too often, we listen to respond rather than listening ...
First it was a phone call. Then I got an email. Then I got a text. Each step was a different communication designed to reassure me that every measure was being taken to protect me from contracting COVID while visiting ...
Posted by Kristin Baird Face masks are part of the patient experience in a COVID-19 world. But this is the time to stress the importance of eye contact as well as verbal communication skills with every team member who comes in ...
Posted by Kristin Baird Over the past few weeks, I’ve been drawn to the daily updates from New York Governor, Andrew Cuomo. Although I am not a New Yorker, my Wisconsin-based company works with several of the providers in the epicenter ...
Posted by Kristin Baird How does a leader get everyone to achieve optimal performance? One sure way is to make clear expectations from the beginning. Over the past several years of coaching leaders, I’ve noticed that many coaching conversations center on setting ...
Posted by Kristin Baird When you ask most people in healthcare why they chose their careers, they will tell you that they wanted to help others. That internal drive to serve others can get buried in the daily grind, especially for ...
Posted by Kristin Baird Face it. Dig beneath any organizational issue and you’re likely to unearth varying degrees of communication problems. Organizations are, after all, comprised of people and dependent upon good relationships among those people to achieve organizational goals. Gossip ...
Posted by Angela Fieler The data is in. It’s official. There is a relationship between improving employee engagement, improving HCAHPS scores, and improving net profit margins. Press Ganey just published a study in Harvard Business Review, showing hospitals that improve over time in ...
