Archive: Communication - Nurses

Why Your Patient Experience Depends on Nursing Resilience

Posted by Kristin Baird It’s no secret that an engaged workforce is necessary for a consistently positive patient experience. And nurses are pivotal in this equation. Nurses who develop resilience can prevent burnout. This allows them to engage with patients on ...

Your Nurses Don’t Want to Hear About HCAHPS

Posted by Kristin Baird A colleague recently called to talk about how he could get nurses more engaged in the patient experience. When I asked what he was currently doing, he mentioned several ways he was keeping them apprised of the ...