While burnout runs rampant in healthcare, leaders must do everything within their power to replenish themselves and connect with their team members in a meaningful way. Frontline staff and managers alike are exhausted, making it difficult to focus on the ...
Are You the Roadblock to Innovation and Progress? Pick up any business journal and you’ll likely find an article or two on the importance of innovation. But are you and your organization really fostering innovation? None of us wants to believe that ...
With Nursing Shortages, How are You Ensuring Retention? For years, healthcare leaders have been concerned about a nursing shortage, but COVID has brought the deficit to critical levels. In a recent article in the New York Times, author Andrew Jacobs sheds ...
Don’t Count Me Out – How Family Members Can Help Improve Patient Experience and Outcome By Angela Fieler Sitting by my mom’s hospital bedside recently, I was struck by the impact COVID has had on patient-family-caregiver relationships. The healthcare team never stopped ...
Why You Need to Engage Families for Higher Quality Safety and Service Over the past year, family members were banned from hospitals and restricted during clinic visits. During that time, staff and providers became accustomed to focusing mainly on the patient, ...
Even before COVID, nurses were stressed and burning out at higher rates than ever before. Now, they are under even greater stress for a multitude of reasons and want to be heard. Some have turned to unions. A few weeks ago, ...
Posted by Kristin Baird When you ask most people in healthcare why they chose their careers, they will tell you that they wanted to help others. That internal drive to serve others can get buried in the daily grind, especially for ...
Posted by Angela Fieler The data is in. It’s official. There is a relationship between improving employee engagement, improving HCAHPS scores, and improving net profit margins. Press Ganey just published a study in Harvard Business Review, showing hospitals that improve over time in ...
Posted by Kristin Baird It’s no secret that an engaged workforce is necessary for a consistently positive patient experience. And nurses are pivotal in this equation. Nurses who develop resilience can prevent burnout. This allows them to engage with patients on ...
Posted by Kristin Baird A colleague recently called to talk about how he could get nurses more engaged in the patient experience. When I asked what he was currently doing, he mentioned several ways he was keeping them apprised of the ...
