Practical steps to build coaching confidence I was conducting a leadership coaching skills workshop recently, and I decided to poll the group to gather some insights about what actually keeps leaders from coaching their team members. There was a lot of ...
Negative self-talk is a mood killer Leaders are made, not born. It’s no secret that leadership skills must be learned and developed, with a strong focus on interactions and relationships with others. However, one of the most critical relationships every leader ...
As we enter 2025, a new year, the key takeaways from a webinar I gave recently come to mind. It was all about creating a springboard for implementation that I presented to a group of participants in my Be the ...
This time of year we’re all likely to see lots of posts in our email box and social media threads about enjoying the holiday season and making plans for the new year. But I don’t want to add to that ...
For those in the trenches, the healthcare skills gap likely comes as no surprise. You’re well aware of the positions you’re struggling to keep filled and the challenges you’re facing in finding and retaining top talent. But the situation is a ...
Last week we talked about the challenges healthcare leaders face in navigating change and bringing their organizations along with them on the change journey. We talked about the importance of tilling the soil to prepare employees for the change effort ...
Many new leaders enter their first management position with stars in their eyes and high hopes for becoming the best possible leader. I was one of those starry-eyed newbies who was determined to be the best I could be. But ...
Personal growth is a lifelong quest. I cannot think of one successful individual who says, “I’ve arrived. I’m finishedimproving.” There are always new things to learn about ourselves, our interactions, our communications, and our leadership abilities to name a few, ...
When healthcare leaders set out to train staff, it's important to have a plan to get a return on investment, or ROI from Training Customer service training only sticks when the training event is seen as the beginning and not the end. For over 25 years, I have been helping healthcare organizations ...
A few years ago, I started working with two hospitals to train and embed nurse coaches in inpatient units. Their goal was to provide staff with ongoing feedback on behaviors tied to quality, safety, and service. Their results have been ...
