Many new leaders enter their first management position with stars in their eyes and high hopes for becoming the best possible leader. I was one of those starry-eyed newbies who was determined to be the best I could be. But ...
Personal growth is a lifelong quest. I cannot think of one successful individual who says, “I’ve arrived. I’m finishedimproving.” There are always new things to learn about ourselves, our interactions, our communications, and our leadership abilities to name a few, ...
When healthcare leaders set out to train staff, it's important to have a plan to get a return on investment, or ROI from Training Customer service training only sticks when the training event is seen as the beginning and not the end. For over 25 years, I have been helping healthcare organizations ...
A few years ago, I started working with two hospitals to train and embed nurse coaches in inpatient units. Their goal was to provide staff with ongoing feedback on behaviors tied to quality, safety, and service. Their results have been ...
A few months ago, I was doing leadership development in a critical access hospital. The CEO is a strong leader and fairly new to his role. He has a clear vision of where he wants to take the organization, and I honestly ...
One of my colleagues often reminds our clients that the word lead is a verb and, as we learned in grade school, verbs are action words. So what actions are most important today? Coaching rises to the top. To Lead Is ...
Effective leadership is a delicate balancing act that requires managing a diverse range of employees. Each department contains employees with varying levels of skill, engagement, life experiences, and enthusiasm. As a leader, you invest your time, energy, and resources into ...
Rising Above a Toxic Environment by Angela Fieler I went to the grocery store this morning and noticed something strange. Everybody I crossed paths with was looking down at the ground and their body language screamed defeat. Ever the optimist, I tried ...
Employee and patient engagement are inextricably linked. If employees are engaged, they will be motivated and driven to fulfill the mission of the organization for which they work. In healthcare, that mission is all about providing exceptional patient experiences. But the ...
I’m Just Here for the Food, By Angela Fieler I was coaching an executive recently who was complaining that staff are “just not engaged.” I asked how he was defining employee engagement. At the root of his complaint was the fact that ...
