Drive-By Rounding
When good intentions go wrong A few weeks ago I was doing a talk with a group of healthcare leaders. I asked how many of them rounded on their employees. All hands went up. Then I asked, “Who has rounded on employees ...
Archive: Articles - Tools You Can Use
Don’t Ask For Their Opinions If You’re Not Going to Acknowledge Them!
Employee engagement surveys are a common tool used across all industries to gather feedback from employees. But many organizations complain that they have a hard time getting employees to provide their input. There’s a very simple reason for that. Lack of Response Leads to ...
2025: A Springboard for Action
As we enter 2025, a new year, the key takeaways from a webinar I gave recently come to mind. It was all about creating a springboard for implementation that I presented to a group of participants in my Be the ...
Four Strategies to Make Training a Success
In traditional training approaches, 85 percent of the organization’s effort takes place during a single, one-and-done event. Only five percent of the effort and resources are devoted to follow-up after the “event.” For training to stick, here's our recommended approach for ...
Good Read: Presence: Bringing Your Boldest Self to Your Biggest Challenges
Presence: Bringing Your Boldest Self to Your Biggest Challenges Written by: Amy Cuddy, Review by: Angela Fieler Most people know at least one leader who inspired and motivated them to do great things. Chances are that those leaders had great presence. At ...
Give Yourself the Gift of Self-Awareness
Give Yourself the Gift of Self-Awareness by Angela Fieler As a certified executive coach, asking great questions is my “bread and butter.” My goal is to be a thought partner, or as a recent client said, “you push my brain to places ...
Turn the Tide on Turnover
Turnover and the great resignation are all over the headlines these days. According to McKinsey, we’re amid a “turnover tsunami” affecting workers at all career levels and wage rates. One of the biggest reasons for the high resignation rate is the ...
From Burnout to Recovery: Re-Engaging Exhausted Staff
Burnout isn’t a new phenomenon in healthcare, but in the last 20 months, the issue has been brought to the forefront. It’s so prevalent the International Classification of Diseases (ICD-11) has classified it as an occupational phenomenon. Burn-out is defined in ...
The Art of Storytelling for Leaders – 4 Steps to Structure Compelling Stories
The Art of Storytelling for Leaders – 4 Steps to Structure Compelling Stories Storytelling has long been an essential part of leadership because of the role it plays in sharing customs and reaffirming values. But even more important, stories have a ...
Training that Sticks: 4 Simple Steps to Achieving Great ROI
Training that Sticks: 4 Simple Steps to Achieving Great ROI Leaders often tell me that their customer service training didn’t work. What they mean is that it didn’t result in improving patient satisfaction scores. This is the typical indicator used for ...
