A client recently asked me if Baird offered a leadership competency model. The question confused me because every product we offer contains a leadership competency component. I asked more probing questions. I soon realized the client wanted an off-the-shelf set ...
Written By: Culture by Design, Not Default - 3 things leaders must do now When we look back at 2020 I hope that we can look with pride at how we, in healthcare, seized the opportunities while dealing with the danger ...
Written By: Kristin Baird, RN, BSN, MHA There is no doubt that healthcare employees need hard skills to deliver safe, reliable, high-quality medical care. But soft skills, the ones that engage patients and make them feel valued, respected and cared about, ...
Written By: Kristin Baird, RN, BSN, MHA Culture, in its simplest definition, is “how we really do things around here.” Regardless of the written policies, codes of conduct, and wall-mounted plaques espousing values, it is the unwritten rules that, if left ...
Written By: Kristin Baird, RN, BSN, MHA “Perfect is the enemy of good” is an aphorism that is widely attributed to Voltaire, but others have made similar points: Confucius: “Better a diamond with a flaw than a pebble without.”Shakespeare: “Striving to better, oft we mar ...
Written By: Kristin Baird, RN, BSN, MHA We live in a time of rampant change—impacted both by changing laws and regulations and constantly emerging technology. Nowhere is this more true than in the healthcare industry where each day seems to bring ...
Written By: Angela Fieler, MPA, CMQ/OE, Senior Consultant I recently completed my certification as an Executive Coach, which included documenting 50 hours of coaching. As I reviewed my notes in preparation for writing my final essay, one theme jumped out at ...
Written By: Kristin Baird, RN, BSN, MHA How long does that heady rush that you feel when you land a top candidate last? A few months? A year? More? How about that sinking feeling you get when you realize that one of ...
The importance of nurse leadership is growing and changing. This infographic by Maryville University describes the different skills necessary to be an effective nurse leader as well as the generational differences that exist in the industry. http://online.maryville.edu/resources/nursing/infographics/the-role-of-nurse-leadership-in-todays-health-care-industry/ To learn more about the Baird ...
That’s the essence of this article by Joanne Finnegan published in Fierce Healthcare. Amazing things happen when we remember to ask patients what they want. http://www.fiercehealthcare.com/practices/physician-leaders-ask-what-your-patients-want? To learn more about the Baird Model for Service Excellence, employee engagement or leadership development workshops, or ...
