Archive: Articles - Leadership

Do Your Marketing Promises Align With Operational Realities?

The costly disconnect between what we advertise and what we can actually deliver Healthcare is notorious for its silos—departments that are hyper-focused on their own work but fail to fully understand how their work needs to link to other departments. Marketing ...

Do We Value Caring as a Top Priority?

A Leadership Challenge That Demands Our Attention I've often asked myself this question: Do we value caring as a top priority in healthcare? It's a question that keeps me up at night, especially when I look at the metrics we focus ...

The Hidden Price of Disengagement

Why Coaching for Engagement Beats Retention Strategies Every Time The workforce shortage continues to be a top concern across the entire healthcare industry. Frontline staff consistently voice concerns about working short-handed. And for good reasons. They’re concerned about the quality of care ...

Drive-By Rounding

When good intentions go wrong   A few weeks ago I was doing a talk with a group of healthcare leaders. I asked how many of them rounded on their employees. All hands went up. Then I asked, “Who has rounded on employees ...

Scheduled or On-the-Spot Coaching?

Why the best healthcare leaders don’t choose—they integrate! I was recently asked by someone in my leadership course whether it was better to do coaching in real time, or when it’s scheduled. There are benefits to both and times when one ...

FacebookXPinterestLinkedIn