May 28th, 2025
Six Leadership Lessons from Nature's Ultimate Team Players
I’ve always been fascinated by ants. Not that they’d be welcome at my next picnic, but they are intriguing, resourceful, and resilient little creatures. As a little girl, I always wanted an ant ...
May 14th, 2025
Bridging the gap between service standards and daily habits
Have you ever experienced a moment when you spot a glaring gap between what an organization says about itself and what you experience? I recently encountered this disconnect during a culture assessment ...
April 28th, 2025
How to build cultural immunity in your organization
Bullying isn’t an issue that happens only on playgrounds. It happens in the workplace as well. Healthcare organizations are, in fact, often a hotbed of bullying with reported prevalence rates ranging from 26-77%.
Clearly, ...
April 15th, 2025
Knowing when you need to get out of the way to help your team grow
Those of us in the healthcare industry tend to be caring people—that’s what drew us into the profession. But, sometimes, our tendency to care gets intertwined ...
March 31st, 2025
Negative self-talk is a mood killer
Leaders are made, not born. It’s no secret that leadership skills must be learned and developed, with a strong focus on interactions and relationships with others. However, one of the most critical relationships every leader ...
March 25th, 2025
Whether employees, providers, or patients, it’s not okay
“Members of Gen Z are lazy and entitled.”
“Millennials are narcissistic and unreliable.”
“Baby boomers lack technology skills and are averse to change.”
These are just a few of the ageist remarks I have heard from ...
March 18th, 2025
Fostering Accountability to Build an Excuse-Free Culture
Nobody likes to admit they made a mistake, admit that they were wrong, or admit that their performance wasn’t quite up to par. And yet, that’s exactly what we all need to do in ...
March 11th, 2025
3 Steps for Building a Strong, High-Performing Culture
Every organization has at least one of them—the “toxic superstar” who, despite being exceptionally talented and high contributors, exhibit bad behaviors that can include bullying, gossiping, or undermining colleagues. The kind of behaviors ...
January 28th, 2025
One of the hallmarks of a strong organizational culture is a common language that goes beyond words to create a shared understanding and alignment of daily actions with your healthcare organization’s mission, vision, values and standards.
When everyone in your organization ...
January 21st, 2025
Leadership development is a top priority for organizations across all industries. Healthcare is no exception. In fact, HR Dive reports that 84% of healthcare organizations prioritize leadership development despite tough market conditions. In fact, 99% plan to either maintain or ...