Archive: Articles - Leadership

Do We Value Caring as a Top Priority?

A Leadership Challenge That Demands Our Attention I've often asked myself this question: Do we value caring as a top priority in healthcare? It's a question that keeps me up at night, especially when I look at the metrics we focus ...

The Hidden Price of Disengagement

Why Coaching for Engagement Beats Retention Strategies Every Time The workforce shortage continues to be a top concern across the entire healthcare industry. Frontline staff consistently voice concerns about working short-handed. And for good reasons. They’re concerned about the quality of care ...

Drive-By Rounding

When good intentions go wrong   A few weeks ago I was doing a talk with a group of healthcare leaders. I asked how many of them rounded on their employees. All hands went up. Then I asked, “Who has rounded on employees ...

Scheduled or On-the-Spot Coaching?

Why the best healthcare leaders don’t choose—they integrate! I was recently asked by someone in my leadership course whether it was better to do coaching in real time, or when it’s scheduled. There are benefits to both and times when one ...

Actions Speak Louder Than Acronyms

Bridging the gap between service standards and daily habits Have you ever experienced a moment when you spot a glaring gap between what an organization says about itself and what you experience? I recently encountered this disconnect during a culture assessment ...

Are You Vaccinated Against Bullying?

How to build cultural immunity in your organization Bullying isn’t an issue that happens only on playgrounds. It happens in the workplace as well. Healthcare organizations are, in fact, often a hotbed of bullying with reported prevalence rates ranging from 26-77%. Clearly, ...

FacebookXPinterestLinkedIn