March 25th, 2025
Whether employees, providers, or patients, it’s not okay
“Members of Gen Z are lazy and entitled.”
“Millennials are narcissistic and unreliable.”
“Baby boomers lack technology skills and are averse to change.”
These are just a few of the ageist remarks I have heard from ...
March 18th, 2025
Fostering Accountability to Build an Excuse-Free Culture
Nobody likes to admit they made a mistake, admit that they were wrong, or admit that their performance wasn’t quite up to par. And yet, that’s exactly what we all need to do in ...
March 11th, 2025
3 Steps for Building a Strong, High-Performing Culture
Every organization has at least one of them—the “toxic superstar” who, despite being exceptionally talented and high contributors, exhibit bad behaviors that can include bullying, gossiping, or undermining colleagues. The kind of behaviors ...
January 28th, 2025
One of the hallmarks of a strong organizational culture is a common language that goes beyond words to create a shared understanding and alignment of daily actions with your healthcare organization’s mission, vision, values and standards.
When everyone in your organization ...
January 21st, 2025
Leadership development is a top priority for organizations across all industries. Healthcare is no exception. In fact, HR Dive reports that 84% of healthcare organizations prioritize leadership development despite tough market conditions. In fact, 99% plan to either maintain or ...
December 30th, 2024
As we enter 2025, a new year, the key takeaways from a webinar I gave recently come to mind. It was all about creating a springboard for implementation that I presented to a group of participants in my Be the ...
December 23rd, 2024
This time of year we’re all likely to see lots of posts in our email box and social media threads about enjoying the holiday season and making plans for the new year. But I don’t want to add to that ...
December 16th, 2024
Holidays aren’t always a happy time for everyone—especially our patients. Many people are sick, or even hospitalized during the holiday season. And, when they are, someone has to care for them. Your staff. Which can take them from their own ...
November 20th, 2024
You’re likely familiar with top-down communication and bottom-up communication, but there’s another form of communication that you’re probably not as familiar with—lateral communication.
Lateral communication is the communication that takes place in organizations between individuals or departments operating at the same ...
October 29th, 2024
Healthcare labor shortages are nothing new. In fact, we’ve been grappling with shortages of various kinds for many years. Demand ebbs and flows as does the availability of qualified candidates.
But the situation has become more challenging in recent years for ...