Archive: Articles - Leadership

Lateral Communication: Why It Matters and How to Support It

You’re likely familiar with top-down communication and bottom-up communication, but there’s another form of communication that you’re probably not as familiar with—lateral communication. Lateral communication is the communication that takes place in organizations between individuals or departments operating at the same ...

Getting in Front of Healthcare Labor Shortage Trends

Healthcare labor shortages are nothing new. In fact, we’ve been grappling with shortages of various kinds for many years. Demand ebbs and flows as does the availability of qualified candidates. But the situation has become more challenging in recent years for ...

Aligning Marketing With Operational Realities

We talk often about the importance of organizational values and espoused culture matching employees’ reality. Saying you’re committed to supporting employees and providing a healthy work-life balance isn’t the same as actually demonstrating that those values are real. The same kind of disconnect can, ...

Fostering Civility in an Increasingly Uncivil World

You’re in the cafeteria when a political ad comes on the television, prompting a heated discussion among a group of employees on their lunch break. A patient asks you what you think about the upcoming election and Bozo ...

Why Leaders Are Burned Out: They Don’t Delegate!

Healthcare leaders are busy. That doesn’t come as a surprise to anyone, especially healthcare leaders. Healthcare is an industry that has experienced significantly high levels of burnout historically. But burnout has been especially pervasive—and debilitating—since the pandemic. The NIH notes that ...

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