When 57% of employees leave their jobs—and their companies—because of their managers, you can’t afford not to invest in developing your frontline leaders. The paradox is this: healthcare executives recognize the value of their team members and the high costs ...
We’re a goal-oriented society, and leaders tend to be goal-oriented people. They’re always moving forward and taking steps to achieve the next goal, cross the next hurdle, or achieve the next milestone. In the process, though, something gets left behind. Honoring ...
Orientation programs are notorious for being boring. Death by PowerPoint. Endless forms. A parade of presenters sharing policies and procedures. Yet, despite all of this, many new hires walk out feeling inspired. They've heard executives speak with pride about the organization's purpose, ...
You've probably seen it happen. Maybe you've even been part of it. Leaders gather in a conference room. Maybe their communication advisors are part of the meeting. Together they create and rehearse talking points. They create a PowerPoint presentation. Then, they ...
I can't tell you how many times I've been in a room with the C-suite and heard comments about nursing or other departments. "Why are they always whining?," they’d ask. This in response to requests for more staffing or equipment. And ...
I was talking to a colleague recently who shared an experience that many of us can likely relate to. She said she had identified a compelling case for improving patient access at her medical center and a clear gap that could ...
Chances are you’ve worked for a micromanager during the course of your career. I know I have. In fact, I’ve known plenty of micromanagers over the years. And, almost universally, I’ve found that they are very resistant to admitting their ...
Leadership takes grit. Sometimes that means dealing with temporary discomfort to achieve a healthy culture. During a group coaching session with our Be the Leader Nobody Wants to Leave cohort, one of my colleagues recently said, “Don’t trade temporary discomfort for ...
Generating trust through transparency We hear a lot about transparency as a key element of leadership and healthy culture, but what does it actually mean to employees—and more importantly, to you as a leader? Transparency is important because there’s a ...
The costly disconnect between what we advertise and what we can actually deliver Healthcare is notorious for its silos—departments that are hyper-focused on their own work but fail to fully understand how their work needs to link to other departments. Marketing ...
