Why crystal-clear communication gives you a competitive advantage I had a conversation with a healthcare executive recently that stopped me in my tracks. She mentioned that her department was consistently missing targets, and she couldn't understand why her previously high-performing team ...
Why Coaching for Engagement Beats Retention Strategies Every Time The workforce shortage continues to be a top concern across the entire healthcare industry. Frontline staff consistently voice concerns about working short-handed. And for good reasons. They’re concerned about the quality of care ...
Why the best healthcare leaders don’t choose—they integrate! I was recently asked by someone in my leadership course whether it was better to do coaching in real time, or when it’s scheduled. There are benefits to both and times when one ...
Knowing when you need to get out of the way to help your team grow Those of us in the healthcare industry tend to be caring people—that’s what drew us into the profession. But, sometimes, our tendency to care gets intertwined ...
Practical steps to build coaching confidence I was conducting a leadership coaching skills workshop recently, and I decided to poll the group to gather some insights about what actually keeps leaders from coaching their team members. There was a lot of ...
For those in the trenches, the healthcare skills gap likely comes as no surprise. You’re well aware of the positions you’re struggling to keep filled and the challenges you’re facing in finding and retaining top talent. But the situation is a ...
In the “old days” it was common wisdom that polite people didn’t pursue conversations about politics or religion with others. It just wasn’t done. But, as they say, that was then—and this is now. Today, political discussions in all sorts ...
We've all heard the adage, are you a manager or a leader? One connotates visions of a task delegator and a timesheet signer. The other is inspiration, motivation, and direction. I would further this vision by asking, are you a trainer ...
Give Yourself the Gift of Self-Awareness by Angela Fieler As a certified executive coach, asking great questions is my “bread and butter.” My goal is to be a thought partner, or as a recent client said, “you push my brain to places ...
No one enjoys confrontation with angry customers, especially if you don’t feel prepared to address their needs. Many healthcare organizations we work with have a desire to do service recovery but have a glaring lack of skills and direction at the ...
