Knowing when you need to get out of the way to help your team grow Those of us in the healthcare industry tend to be caring people—that’s what drew us into the profession. But, sometimes, our tendency to care gets intertwined ...
Practical steps to build coaching confidence I was conducting a leadership coaching skills workshop recently, and I decided to poll the group to gather some insights about what actually keeps leaders from coaching their team members. There was a lot of ...
For those in the trenches, the healthcare skills gap likely comes as no surprise. You’re well aware of the positions you’re struggling to keep filled and the challenges you’re facing in finding and retaining top talent. But the situation is a ...
In the “old days” it was common wisdom that polite people didn’t pursue conversations about politics or religion with others. It just wasn’t done. But, as they say, that was then—and this is now. Today, political discussions in all sorts ...
We've all heard the adage, are you a manager or a leader? One connotates visions of a task delegator and a timesheet signer. The other is inspiration, motivation, and direction. I would further this vision by asking, are you a trainer ...
Give Yourself the Gift of Self-Awareness by Angela Fieler As a certified executive coach, asking great questions is my “bread and butter.” My goal is to be a thought partner, or as a recent client said, “you push my brain to places ...
No one enjoys confrontation with angry customers, especially if you don’t feel prepared to address their needs. Many healthcare organizations we work with have a desire to do service recovery but have a glaring lack of skills and direction at the ...
Culture by Design: Three Steps to Make it Happen The phrase “culture is king” is thrown around quite a bit in business circles and yet, if you talk to healthcare leaders, you’ll find that there aren’t many who feel that their ...
Training that Sticks: 4 Simple Steps to Achieving Great ROI Leaders often tell me that their customer service training didn’t work. What they mean is that it didn’t result in improving patient satisfaction scores. This is the typical indicator used for ...
3 Questions to Ask Before Assuming Bad Attitude I was coaching a new manager who said she was getting really frustrated with the bad attitudes of her team. She wanted them to deliver better customer service and felt they were being ...
