Several years ago, I was in the midst of a project that involved phone calls and on‐site work. I wanted to learn more about some of the great changes this organization was making and how it tied into their mission, vision, and values. I routinely visited their website to take a look at their highly advertised “New and Improved Hospital” page.

One picture on the page featured cooks in the kitchen with a caption “Cafeteria Expansion.” The caption went on to read: “The cafeteria expanded into the old morgue.”

Really? Bon Appétit!