“How are you doing?,” “Paper or plastic?,” “How was everything?” We’ve come to expect questions such as these in specific situations, and when we hear them, they tend to stimulate an automatic, if not somewhat mechanical, response within us. In these ...
If you asked your employees why patient satisfaction (or any of your organizational priorities) is important to your organization, how would they answer? How many would they say it’s important because the organization is striving to attain a specific goal, ...
“I wouldn’t come back to this hospital again, even if they offered my family free healthcare for life!” Imagine passing a young mother as she storms out of a busy emergency department. She’s speaking loudly and angrily into her cell phone, ...
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