Culture Catalyst Blog & Articles

Building Habits that Make a Difference

“We are what we repeatedly do. Excellence, then, is not an act but a habit.” That’s a quote from Aristotle, a Greek philosopher who lived from 384 – 322 BC, but it is as relevant today as it was thousands of ...

Is Your Medical Practice Culture Ready for CG-CAHPS?

Imagine walking into your doctor’s office where you have a scheduled appointment. It’s your first appointment in this office and you aren’t sure what to expect. You step up to the counter labeled “Registration” and the woman behind the desk ...

Aligning Promises with Patient Experience: Minding the gap

Check out any hospital’s marketing messages and you’re likely to see statements like these: “We put patients first”“Committed to delivering high-quality care every time”“We’re here for you” Sound familiar? While these don’t reflect any real statements that we know of, they do ...

Improve Your HCAHPS Scores with GREAT Communication

Effective communication is absolutely critical to a positive, loyalty-building patient experience. And when the patient experience is great, your HCAHPS scores are likely to follow. But remember, the patient experience is really about more than getting great scores—it’s about delivering ...

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