Culture Catalyst Blog & Articles

Good Read: Can Your Employees Speak Freely?

James R. Detert and Ethan R. Burris, Review By: Janet Schulz At Baird Group, as we work with organizations to transform their cultures and improve the patient experience, a key strategy we discuss is employee input. So when I saw this ...

No Pass Zone Fuels a Patient Centered Culture

Written By: Kristin Baird, MHA, BSN, RN Picture this. You’re a patient in a hospital and you’ve dropped your reading glasses on the floor. You can’t get out of bed. You’re not in dire straits, but you’re bored—you can’t read without ...

3 Things All PXPs Need to do in 2016 to Advance Their PX Journey

It’s a new role—and a challenging one—Patient Experience Professionals (PXPs) have emerged as a new focus of attention for improving the patient experience. But, while many of today’s PXPs have come from within their own healthcare organizations, often from clinical ...

Tactics without Traction

Three Steps to Getting Your Patient Experience Plan on Track As hospitals and other healthcare organizations continue to focus on the patient experience (PX), healthcare leaders are frequently in search of the “next new idea” that will push their patient satisfaction ...

3 Powerful Words for the Patient Experience Professionals

There are ample changes impacting the healthcare industry these days, but one thing remains constant: the need to provide exceptional patient experiences. In fact, that need is stronger than ever before, in this environment, as hospitals struggle to control costs ...

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