Written By: Kristin Baird Culture change is never fast. It’s never easy. It can, however, be controlled. Unfortunately, far too many CEOs and members of the leadership team abdicate their responsibility for controlling—or guiding—culture change because of their own behaviors, or ...
Leandro DalleMule and Thomas H. Davenport, Review By: Angela Fieler How do you define a “good read?” Does the material have to be engaging or entertaining? Do you have to feel compelled to do something with the ideas presented? Do you ...
Written By: Janet Schulz, Senior Vice President - Consulting Division At Baird Group, we provide a variety of leadership development sessions. As a consultant here, I also have a lot of opportunities to attend leadership development presentations. Recently, I was fortunate to ...
Joe Tye and Bob Dent; Review By: Kristin Baird Joe Tye and Bob Dent have captured the essence of what it takes to build and sustain a culture of ownership. In their book, Building a Culture of Ownership, the authors use the ...
Written By: Angela Fieler I recently had two "eye-opening" experiences as a customer - one as a patient, the other not - that generated eerily similar feelings and reinforced Baird Group teaching and consulting practices regarding the patient experience.My first experience ...
Written By: Kristin Baird, MHA, BSN, RN The patient experience is a critical, and common, area of focus for healthcare organizations these days. Healthcare providers want to provide high quality, safe care for patients. Healthcare organizations want to be able to ...
Written By: Janet Schulz, Senior Vice PresidentIf you believe, as we do at Baird Group, that it is vital that patients and families feel heard and are treated as partners in their care, then understanding and honoring the needs of ...
Written By: Kristin Baird, MHA, BSN, RN If it’s good enough for millionaires, it should be more than good enough for healthcare professionals! Whether you call it the “Power Hour,” the “Sacred 60,” or something else, as this Forbes piece points out, ...
Written By: Janet Schulz, Sr. Vice President - Consulting Division In every Baird Group educational offering, we talk about trust. How trust, when it exists between physician and patient, leads to better patient compliance and clinical outcomes. How trust, when it ...
Written By: Kristin Baird, RN, BSN, MHAHaving constructive conversations with employees is a common occurrence in the lives of managers. Unfortunately, even the most experienced and skilled manager is likely to, on occasion, be faced with an employee who is ...
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