Written By: Janet Schulz, Sr. Vice President - Consulting Division In every Baird Group educational offering, we talk about trust. How trust, when it exists between physician and patient, leads to better patient compliance and clinical outcomes. How trust, when it ...
Written By: Kristin Baird, RN, BSN, MHAHaving constructive conversations with employees is a common occurrence in the lives of managers. Unfortunately, even the most experienced and skilled manager is likely to, on occasion, be faced with an employee who is ...
Written By: Kristin Baird, RN, BSN, MHA It’s not uncommon for me to be on site talking with healthcare leaders about culture and the challenges they have with creating and sustaining a positive patient experience culture. During these conversations, at least ...
Review by: Angela Fieler, MPA, CMQ/OE - Baird Group Consultant I am not an impulse shopper. I research, I compare, I weigh needs against wants; except when it comes to books. With books, I am a sucker for a beloved author, ...
Written By: Angela Fieler, MPA, CMQ/OE It is rare that I work with an organization that, at one point or another in our engagement, doesn’t ask for some kind of training. I can usually judge a healthcare organization’s commitment to creating ...
Written By: Kristin Baird, MHA, BSN, RN A new year always seems to generate a new sense of energy in all of us. As we start a new calendar, we’re somehow heartened, inspired and motivated to make big changes and achieve ...
Written By: Kristin Baird, MHA, BSN, RN In healthcare environments, there’s a bit of a yin and yang to the holiday experience. Staff, and even clinicians can be particularly jovial this time of year, which is generally a good thing, but ...
Written By: Kristin Baird, RN, BSN, MHA No one will argue that empathy is at the heart of a great patient experience. In fact, many healthcare organizations provide empathy training to enhance awareness and build essential verbal and nonverbal skills. But ...
Written By: Janet Schulz, SVP Consulting Division Readers of this newsletter know that at Baird Group, our passion is to support our clients in transforming culture and improving the patient experience. As we work with our clients to assess their cultures, a ...
Written By: by Kristin Baird, RN, BSN, MHA Popular wisdom leads us to believe that having satisfied employees is a good thing—even a great thing. That philosophy, though, really misses the mark. If you’re only focused on satisfied employees, you’re at ...
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