How are you inviting patient engagement? Patient engagement is a priority for many organizations. It seems that everywhere I look there is another piece of technology being release along with claims that it increases patient engagement. If you ask me, I ...
We all judge our experiences differently. What is most important to me, may not be at the top of someone else’s list. And vice versa – what someone else sees as most important may not matter at all to me. ...
Written By: Kristin Baird, RN, BSN, MHA Imagine a workplace where employees, supervisors, managers, senior leaders, physicians and other clinicians all felt comfortable giving and receiving feedback from each other. Think of the opportunities for improvement that could emerge. Think of ...
Review by: Kristin Baird, RN, BSN, MHA What does culture and patient experience have to do with starfish? More than you might think. In their book, the Starfish and the Spider, Brafman and Beckstrom use these two creatures to compare and ...
Posted by Kristin Baird We’re understaffed – 3 words that shake patient confidence I cannot think of one time in my career when I heard caregivers complain about being overstaffed. Being understaffed, however is a daily occurrence in hospitals and medical practices ...
Surprises can be exciting when it comes to birthday gifts, but patients really don’t appreciate surprises. When I interview patients about what is most important to them about their care, being informed is always in the top two. They want ...
"I’d love this job if it wasn’t for the patients." Hopefully this negative line sounds ridiculous to anyone working in healthcare. After all – without patients, there is no healthcare industry. And yet, I have heard this sentiment expressed in ...
Posted by Kristin Baird Working in healthcare takes an immense amount of technical skills especially when you work in direct patient care. After all, if you screw up an important technical task, you could hurt, or even kill someone. But it ...
Posted by Kristin Baird Have you ever gotten an obviously mass-produced form-letter telling you how unique and special you are? Do you believe these messages? Probably not. I can tolerate (but just barely) this approach from companies selling cable TV, siding, ...
Posted by Kristin Baird In today’s world of digital communication, consumers share everything from photos of their food to gross videos of bodily functions. Snapshots and videos from medical facilities are among the frequently posted images online. Unfortunately, the medical facility ...
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