Posted by Kristin Baird One of my favorite workshops to deliver is “Coaching for Engagement and Improved Performance”. Why? Because I love to see lightbulbs going on as participants start to make the connections between their leadership styles, and the overall ...
Posted by Kristin Baird I was recently doing a coaching and engagement workshop for a group of healthcare leaders. During the discussion, a group of participants said that they don’t bother coaching their high performers, because, after all, they’re already high ...
Posted by Kristin Baird It’s not unusual for us to hear that past training efforts just didn’t stick. When we drill down to learn what had been done in the past and how it was delivered, we’re never surprised to hear ...
Posted by Kristin Baird Communication is at the core of the patient/provider relationship. While both verbal and non-verbal communication come into play during every encounter, it is often the subtle things that make the biggest impact. I was shadow/coaching a hospitalist a ...
Posted by Kristin Baird I see it all the time -The beautifully framed statements of “commitment to service” hanging within arm’s reach of the organization’s biggest standards contradictions. It happened just two weeks ago when I was visiting a healthcare organization that ...
Posted by Kristin Baird Having an engaged workforce and loyal patients doesn’t happen by chance. And it won’t happen with just one smile-lesson-type class. You need to foster a culture of feedback. While training is an important element in creating a great, consistent patient ...
Review by: Kristin Baird, RN, BSN, MHA The 5 Second Rule is a self-help book written to help you overcome procrastination, feel more confident and overcome fears. As I listened to the book, I continued to think about how the principles can ...
Written By: Kristin Baird, RN, BSN, MHA “Perfect is the enemy of good” is an aphorism that is widely attributed to Voltaire, but others have made similar points: Confucius: “Better a diamond with a flaw than a pebble without.”Shakespeare: “Striving to better, oft we mar ...
Posted by Kristin Baird After touring hundreds of hospitals and healthcare facilities in the course of my career, I am still amazed at the number of handmade signs taped on doors, windows, and walls. My collection of photographs range from comical ...
Posted by Kristin Baird In all the years that I have been consulting on culture and patient experience, I’ve only come across two organizations that didn’t have stated values. In both cases, the CEOs felt they were “fluff”. No wonder they ...
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