Do you work here?
Posted by Kristin Baird Yesterday I was in a department store, poring through the racks, looking for a simple, white blouse. Mind you, I could have gone online and browsed a million sites, but I wanted to be able to feel ...
Culture Catalyst Blog & Articles
Find Joy Today and Take it With You
Posted by Kristin Baird When you ask most people in healthcare why they chose their careers, they will tell you that they wanted to help others. That internal drive to serve others can get buried in the daily grind, especially for ...
This is what ownership looks like!
Posted by Kristin Baird Organizations that want to achieve the best possible patient experience need everyone on board and taking ownership of the experience. Ownership can’t be lip service. Ownership must be woven into the fabric of the culture and daily ...
Good Read: “Dare to Lead: Brave Work. Tough Conversations. Whole Hearts.”
Review by: Angela Fieler, MPA, CMQ/OE, Senior Consultant Search for the word “leadership” in Google or on Amazon, and you will see that there is no shortage of research studies or publications about leadership today. Perhaps Brené Brown’s name, TedTalk, or ...
Unwritten Rules Shape Culture
Written By: Kristin Baird, RN, BSN, MHA Culture, in its simplest definition, is “how we really do things around here.” Regardless of the written policies, codes of conduct, and wall-mounted plaques espousing values, it is the unwritten rules that, if left ...
Gossip is a Culture Cancer – Here’s the Cure
Posted by Kristin Baird Face it. Dig beneath any organizational issue and you’re likely to unearth varying degrees of communication problems. Organizations are, after all, comprised of people and dependent upon good relationships among those people to achieve organizational goals. Gossip ...
Put Your Courage to the Test
Posted by Kristin Baird I recently did a presentation to healthcare marketers and played a game of “Never have I ever” to kick it off. Participants were asked to self-disclose several things, like whether or not they knew the current patient ...
Example spreads like flesh-eating bacteria
Posted by Kristin Baird It’s no secret that leaders are crucial in driving culture, especially when it comes to modeling and holding team members accountable for service behaviors. We have been working with an organization on making necessary culture shifts. One of ...
Training Alone Won’t Fix a Dysfunctional Culture
Posted by Kristin Baird It’s not uncommon for us to get requests to do organization-wide training to fix service issues. It would be easy for us to march in and do the requested training and head home. We wouldn’t do anyone ...
“I don’t have time” and other myths in leadership
Posted by Kristin Baird Leader rounding and coaching are two essentials of leadership that go hand in hand. If you aren’t rounding, you’re missing opportunities for on-the-spot coaching and recognition. If I had a dime for every time I have heard ...
