June 14th, 2022
A few days ago, I was talking to a friend about her recent, emergent, hospital stay. She described it as, “A nightmare.” Always the researcher, I had to dig a bit to learn more. What contributed to “Lauren’s” nightmare boiled ...
June 7th, 2022
In today’s talent market, smart hiring often goes out the window, and it can be tempting to hire the next applicant with a pulse. Regardless of a dwindling talent pool leaders still need a crystal-clear picture of their ideal candidate. ...
May 24th, 2022
Patient experience literature is loaded with information about best practices. It’s tempting to dive right in and start implementing these tactics but without a supportive culture, even the best, best practices will fail.
We see it all the time. Leaders from ...
May 18th, 2022
In traditional training approaches, 85 percent of the organization’s effort takes place during a single, one-and-done event. Only five percent of the effort and resources are devoted to follow-up after the “event.”
For training to stick, here's our recommended approach for ...
May 9th, 2022
I’m Just Here for the Food, By Angela Fieler
I was coaching an executive recently who was complaining that staff are “just not engaged.” I asked how he was defining employee engagement. At the root of his complaint was the fact that ...
May 2nd, 2022
It’s no secret that small things add up quickly when it comes to the patient experience. Because high-quality and safe care is assumed by the patients and residents, it is often the small acts of kindness that stand out the most.
Throughout ...
April 18th, 2022
Presence: Bringing Your Boldest Self to Your Biggest Challenges
Written by: Amy Cuddy, Review by: Angela Fieler
Most people know at least one leader who inspired and motivated them to do great things. Chances are that those leaders had great presence. At ...
April 18th, 2022
It’s no secret that businesses fare better when they actively seek employee input. In a recent survey, 38% of workers admit they tend to lack initiative on the job when leaders routinely dismiss their ideas. (1)
Billions of dollars are spent ...
April 11th, 2022
Change is a constant, but the past two years have put that adage on steroids. The pace of change has been unprecedented. While change places stress on everyone, middle managers are impacted the hardest. They need to translate issues from ...
April 4th, 2022
A thriving, engaged culture starts with having substantive values. It means living them with unwavering consistency. People will rally around a shared vision and values when they are concise and sincere. Anything less is just window dressing.
Connecting Values with Social Issues
I was ...