Reflections on Grit in Healthcare
Have you ever thought about the word grit? When I think about grit, I realize that it can have a negative impression as well as a positive one. I don't like the feel of grit underneath my shoes if there's ...
Culture Catalyst Blog & Articles
From Fluff to Foundation: The Importance of Living Company Values
Throughout my years consulting on company culture, engagement, and patient experience, I have only encountered a few organizations that did not have stated values. In both cases, their CEOs dismissed values as "fluff." After hearing that, it was clear they ...
Effective Communication in Healthcare – Drumbeat Messaging
Creating an ideal culture in your healthcare organization requires a deep commitment to ongoing communication. Leaders cannot expect to convey their message effectively by saying it just once. Instead, it takes a well-planned and thoughtful strategy - or drumbeat messaging ...
Lead the Way: Maintaining Standards as a Leader
Leadership is all about setting an example and inspiring others to follow your lead. A great leader is someone who is transparent, ethical, and accountable. When it comes to maintaining standards, a leader needs to set clear goals and objectives, ...
Who’s Eroding Your Leadership Credibility? – Could be you.
Across the country, legions of disengaged workers punch the clock daily. Their managers either don't realize, don't care (if they're disengaged themselves), or just don't know what to do about it. In today’s world with tight staffing and limited talent ...
Fostering Engagement Through Empathy
Empathy is what puts the care into healthcare. Without it, patients become just a number, just a case, just a disease. The same goes for your staff. Without empathy, you risk your staff losing interest in their job and the ...
Driving the Patient Experience: What You Permit, You Promote
Every hospital we’ve ever worked with has a series of expectations for their staff members related to the patient experience. Things like addressing patients by their preferred name or taking responsibility for trash or spills are usually on the list. Your ...
Accountability: Are You the Problem?
The difference between mediocre workers and top performers is not the goals they set but rather the accountability they have for achieving their goals. I often find that lack of accountability is the one thing most likely to impede progress. ...
Stopping Disengagement Before It Starts
We know the ties between patient experience and employee engagement are clear. We also know disengagement can wreak havoc on patient experience and team morale. I hear from many leaders that feel powerless to help their staff in the face of ...
Leading in a VUCA World
Leading in a VUCA World Blog by Angela Fieler 2023 has arrived, and with it has come social media posts of all kinds about resolutions, plans, and priorities for the new year. I regularly check in with my coaching clients. We talk ...
