Patient Experiences Spread through Word of Mouth

Posted by Kristin Baird on November 28th, 2017 • No Comments »

Baird Consulting

Want a Better Culture? Foster Gratitude

Posted by Kristin Baird on November 21st, 2017 • No Comments »

Baird Consulting

That’ll Never Work (And Other Enthusiasm Killers)

Posted by Kristin Baird on November 17th, 2017 • No Comments »

Baird Consulting

Patient Experience is all About Trust – Don’t Blow It!

Posted by Kristin Baird on November 14th, 2017 • No Comments »

Baird Consulting

Empathy takes vulnerability

Posted by Kristin Baird on November 9th, 2017 • No Comments »

Baird Consulting

Are You Still Aiming for the Bare Minimum?

Posted by Kristin Baird on November 7th, 2017 • No Comments »

Baird Consulting

Spotting Service Recovery Opportunities

Posted by Kristin Baird on October 26th, 2017 • No Comments »

Baird Consulting

A Policy Won’t Guarantee Empathy

Posted by Kristin Baird on October 24th, 2017 • No Comments »

Baird Consulting

High Reliability and the Patient Experience

Posted by Kristin Baird on October 19th, 2017 • No Comments »

Baird Consulting

You don’t have to be a mind reader to improve the patient experience

Posted by Kristin Baird on October 17th, 2017 • No Comments »

Baird Consulting

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