A Sign Doesn’t Deliver Great Service

Posted by Kristin Baird on March 13th, 2018 • No Comments »

Baird Consulting

No Pass Zones Support Nurses and Patient Experience

Posted by Kristin Baird on March 12th, 2018 • No Comments »

Baird Consulting

What’s in it for me? Your patients want to know.

Posted by Kristin Baird on March 8th, 2018 • No Comments »

Baird Consulting

Excuse Du Jour

Posted by Kristin Baird on March 6th, 2018 • No Comments »

Baird Consulting

Ignore Complainers at Your Own Risk

Posted by Kristin Baird on March 1st, 2018 • No Comments »

Baird Consulting

Leaders don’t duck!

Posted by Kristin Baird on February 27th, 2018 • No Comments »

Baird Consulting

Defining Moments in the Patient Experience

Posted by Kristin Baird on February 22nd, 2018 • No Comments »

Baird Consulting

Is Mental Health Accessible Enough?

Posted by Kristin Baird on February 20th, 2018 • No Comments »

Baird Consulting

The Power of a Simple “Thank You”

Posted by Kristin Baird on February 15th, 2018 • No Comments »

Baird Consulting

Micromanaging Erodes Employee Trust & Culture

Posted by Kristin Baird on February 13th, 2018 • No Comments »

Baird Consulting

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