3 Pitfalls to Service Recovery

Posted by Kristin Baird on June 5th, 2018 • 1 Comment »

Baird Consulting

A New Understanding of Grief

Posted by Kristin Baird on May 22nd, 2018 • 1 Comment »

Baird Consulting

Running from Service Recovery Opportunities?

Posted by Kristin Baird on May 17th, 2018 • No Comments »

Baird Consulting

Shadow Coaches Improve the Patient Experience

Posted by Kristin Baird on May 15th, 2018 • No Comments »

Baird Consulting

5 Tips for Celebrating & Supporting Nurses All Year

Posted by Kristin Baird on May 10th, 2018 • No Comments »

Baird Consulting

Let’s Get Real About Incentives

Posted by Kristin Baird on May 8th, 2018 • No Comments »

Baird Consulting

Don’t make it easy for hecklers and naysayers

Posted by Kristin Baird on May 3rd, 2018 • No Comments »

Baird Consulting

Add the Patient to the Care Team

Posted by Kristin Baird on April 26th, 2018 • No Comments »

Baird Consulting

Asking This One Question Will Improve Your Patient Experience

Posted by Kristin Baird on April 24th, 2018 • No Comments »

Baird Consulting

Don’t Say That!

Posted by Kristin Baird on April 19th, 2018 • No Comments »

Baird Consulting

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