Patient Experience During Unplanned Admissions

Posted by Kristin Baird on January 21st, 2020 • No Comments »

Baird Consulting

Satisfaction isn’t Loyalty

Posted by Kristin Baird on January 16th, 2020 • No Comments »

Baird Consulting

Don’t Assume. Validate Your Patient Experience.

Posted by Kristin Baird on January 14th, 2020 • No Comments »

Baird Consulting

Patient Satisfaction Scores are a Symptom, Not a Diagnosis

Posted by Kristin Baird on January 9th, 2020 • No Comments »

Baird Consulting

Get Service Recovery Right the First Time

Posted by Kristin Baird on January 7th, 2020 • No Comments »

Baird Consulting

Beware the Holiday Hospital

Posted by Kristin Baird on December 17th, 2019 • No Comments »

Baird Consulting

Look for the Mission Moments

Posted by Kristin Baird on December 12th, 2019 • No Comments »

Baird Consulting

Clear Expectations vs Mindreading

Posted by Kristin Baird on December 10th, 2019 • No Comments »

Baird Consulting

Culture is a way of life, not a project

Posted by Kristin Baird on November 21st, 2019 • No Comments »

Baird Consulting

Simple isn’t the same as easy

Posted by Kristin Baird on November 19th, 2019 • No Comments »

Baird Consulting

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