Categories

Leaders Beware of Lip Service – Your Customer Experience is at Stake

Posted by Kristin Baird on March 16th, 2017 • No Comments »

Baird Consulting

What Stands in the Way of a Great Patient Experience?

Posted by Kristin Baird on March 15th, 2017 • No Comments »

Baird Consulting

What’s the Last Patient Experience?

Posted by Kristin Baird on March 9th, 2017 • No Comments »

Baird Consulting

Throwing Each Other Under the Bus – The Patients are the Ones Wearing the Tire Tracks

Posted by Kristin Baird on March 7th, 2017 • No Comments »

Baird Consulting

Service Recovery Boosts Patient Experience

Posted by Kristin Baird on March 2nd, 2017 • No Comments »

Baird Consulting

Are You Focused on the Report Card or the Patient Experience?

Posted by Kristin Baird on February 28th, 2017 • No Comments »

Baird Consulting

Is your experience statistically significant?

Posted by Kristin Baird on February 23rd, 2017 • No Comments »

Baird Consulting

Listen for this innovation killer

Posted by Kristin Baird on February 21st, 2017 • No Comments »

Baird Consulting

The Kind Truth in Coaching

Posted by Kristin Baird on February 16th, 2017 • No Comments »

Baird Consulting

The Patient Experience Takes a Village

Posted by Kristin Baird on February 14th, 2017 • No Comments »

Baird Consulting

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