The Power of One (pdf)
Power of One© training engages staff in living your brand promise during every encounter, regardless of the point of delivery.
Culture Catalyst Blog & Articles
Nurse Retention (pdf)
Nurse Retention: Nurse Executives’ Perspectives on Nurse Turnover Causes and Solutions
The Power of the First Phone Call (pdf)
An assessment of pre and post-covid factors influencing patients’ likelihood to return to a medical facility.
Mystery Shopping: Ethnography and the Patient Experience (pdf)
Ethnography and the Patient Experience: How “Medical Mystery Shopping” Moves Healthcare from Excuses to Action.
Coaching for Engagement and Improved Performance (pdf)
Coaching for Engagement and Improved Performance: Turnover and disengaged employees hurt the bottom line. What are you doing to re-recruit your top performers? Find out how Baird Group can help improve engagement.
