Culture Catalyst Blog & Articles
The Power of the First Phone Call (pdf)
Factors influencing patients’ likeliness to return to a medical practice.
Ethnography and the Patient Experience (pdf)
How “Medical Mystery Shopping” Moves Healthcare from Excuses to Action
Coaching for Engagement and Improved Performance (pdf)
Turnover and disengaged employees hurt the bottom line. What are you doing to re-recruit your top performers? Find out how Baird Group can help improve engagement.
