In the realm of leadership, words and actions are powerful tools that, when aligned, can create a profound impact on team engagement and loyalty. It's not enough for leaders to simply articulate their intentions; they must also ensure they are ...
Nursing, often referred to as a noble profession, is widely recognized for its dedication to caring for patients and improving their well-being. From providing essential medical care to offering emotional support, nurses play a critical role in healthcare systems worldwide. ...
We know the ties between patient experience and employee engagement are clear. We also know disengagement can wreak havoc on patient experience and team morale. I hear from many leaders that feel powerless to help their staff in the face of ...
When was the last time you evaluated your managers' and supervisors' workload? If you are a manager or supervisor, when was the last time you evaluated your workload? Does the level of accountability match the support? Healthcare managers are facing ...
Teamwork and effective communication in healthcare are joined at the hip. It’s almost impossible to have one without the other. Yet, many of us are completely blind to our own communication style, stifling us from connecting effectively with others. Mark Sanborn ...
Grip Hearts and Engage Minds through Storytelling When my father was dying, I sat by his bedside, holding his hand. Someone, I think it was my sister, told me I should go home and get some sleep. She said dad didn’t ...
Leading Through Upheaval: Get Vulnerable Healthcare has been in a constant state of change to the point of upheaval for months on end, putting even the most resilient and courageous to the test. Workers and their leaders are exhausted, discouraged, and ...
3 Questions to Ask Before Assuming Bad Attitude I was coaching a new manager who said she was getting really frustrated with the bad attitudes of her team. She wanted them to deliver better customer service and felt they were being ...
