March 25th, 2024
When I coach executive teams on culture transformation, one of the first things I do is a communication audit. A few of the areas I look at include:
Channels used for communication (email, newsletter, talking points for huddles and rounding, ...
January 15th, 2024
I’ve always been a change agent and an ideas person, seeing new opportunities and potential all around me. I get excited about changing things up to improve. While I get excited and energized by change, my team members may not ...
November 27th, 2023
I recently visited Costa Rica where the native language is Spanish. Despite my high school Spanish classes and a few lessons in Babbel, I was rusty, to say the least. I got by on simple interactions like ordering food or ...
September 4th, 2023
Good Read: 16 Undeniable Laws of Communication by John C. Maxwell
by Angela Fieler
Who works for an organization where communication is not mentioned in employee surveys or focus groups as an improvement opportunity? Anyone? In my many years working in healthcare ...
February 28th, 2023
Creating an ideal culture in your healthcare organization requires a deep commitment to ongoing communication. Leaders cannot expect to convey their message effectively by saying it just once. Instead, it takes a well-planned and thoughtful strategy - or drumbeat messaging ...
November 1st, 2022
A great patient experience is one where the patient feels that they have been heard and understood. But have you ever taken the time to actively boost listening skills for yourself or your staff? The same is true about a great ...
August 23rd, 2022
Even the youngest patients know when their healthcare workers truly listen to them. When my youngest daughter, Hillary was nine years old, I told her I’d be scheduling her back-to-school physical with the pediatrician. She stopped me and asked, “Will ...
May 9th, 2022
I’m Just Here for the Food, By Angela Fieler
I was coaching an executive recently who was complaining that staff are “just not engaged.” I asked how he was defining employee engagement. At the root of his complaint was the fact that ...
November 9th, 2021
Nobody loves coaching a know-it-all. We all know one or have worked with one. They’re the ones with the over-inflated ego who often begins sentences with, “Well, you know…” or “I always do it this way.”
They are so confident that ...
November 2nd, 2021
Teamwork and effective communication in healthcare are joined at the hip. It’s almost impossible to have one without the other. Yet, many of us are completely blind to our own communication style, stifling us from connecting effectively with others.
Mark Sanborn ...