Culture Catalyst Blog & Articles

Five Tips to Boost Listening Skills

A great patient experience is one where the patient feels that they have been heard and understood. But have you ever taken the time to actively boost listening skills for yourself or your staff? The same is true about a great ...

Listen With Your Eyes and Ears

Even the youngest patients know when their healthcare workers truly listen to them. When my youngest daughter, Hillary was nine years old, I told her I’d be scheduling her back-to-school physical with the pediatrician. She stopped me and asked, “Will ...

I’m Just Here for the Food

I’m Just Here for the Food, By Angela Fieler I was coaching an executive recently who was complaining that staff are “just not engaged.” I asked how he was defining employee engagement. At the root of his complaint was the fact that ...

Coaching a Know-It-All

Nobody loves coaching a know-it-all. We all know one or have worked with one. They’re the ones with the over-inflated ego who often begins sentences with, “Well, you know…” or “I always do it this way.” They are so confident that ...

Culture by Design: Three Steps to Make it Happen

Culture by Design: Three Steps to Make it Happen The phrase “culture is king” is thrown around quite a bit in business circles and yet, if you talk to healthcare leaders, you’ll find that there aren’t many who feel that their ...

Your Internal Monologue can Sabotage your Leadership 

Your Internal Monologue can Sabotage your Leadership    Millions of messages play in your head all day, every day without the slightest awareness. Although they may seem innocuous, these mental nudges subtly shape your beliefs and drive both your emotions and actions. ...

Leading Through Upheaval: Get Vulnerable

Leading Through Upheaval: Get Vulnerable   Healthcare has been in a constant state of change to the point of upheaval for months on end, putting even the most resilient and courageous to the test. Workers and their leaders are exhausted, discouraged, and ...