• Patient Experience Consulting

    We know that no two organizations are alike, so we've designed a comprehensive assessment that examines your organizational culture from numerous angles.

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  • Medical Mystery Shopping

    We do a deep dive in patient experience data, showing you the motivation behind satisfaction scores.

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  • Healthcare Speaker and Training

    Every one of our workshops is packed with tools you can use now to transform culture and shape the patient experience.

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Want Training to Stick?

Your reputation hinges on a consistently positive customer experience. You can’t leave that to chance. Focused, experiential customer service training builds staff confidence and skills to WOW your customers. 

Great training isn’t a one-and-done event. The Baird approach is made to stick! 

Benefits of Baird Training:

  • Customized for your organization
    • Incorporates your standards, mission, vision and values
  • Builds on past training
  • Enhances staff skills and confidence through experiential learning
  • Reinforces learning through leader training
    • Leaders learn techniques for keeping the training fresh and applicable to daily work.
  • Online tools offer ongoing support for managers and trainers
  • Sustainable with train-the-trainer and licensed products 

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Baird Group

Want to create a positive, trust-building patient experience? Are you struggling to improve patient satisfaction scores, including HCAHPS? With more than thirty years in healthcare, we understand your struggles and can help you get at the core of your customer service challenges.

Founded by registered nurse Kristin Baird, a leader in healthcare service excellence, the Baird Group seeks to help transform your culture and shape the patient experience. We work to improve your healthcare organization’s patient experiences from start to finish, providing a culture assessmentmystery shopping, and critical recommendations and next steps to help you bridge the gap between what you say you are as an organization and what your patients really see.

Download our brochure


Baird Group Named Among the Best Entrepreneurial Companies in America

The Baird Group was rated among the top 1% of entrepreneurial companies for seeing a need and addressing it. The recognition cites the difference we make in the world. 



Baird Group Earns Certification

The Baird Group has been certified by the NWBOC as a business owned and controlled by a woman for having national clientele and creating new jobs despite the recession.



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