• Patient Experience Consulting

    We know that no two organizations are alike, so we've designed a comprehensive assessment that examines your organizational culture from numerous angles.

    Learn More
  • Medical Mystery Shopping

    We do a deep dive in patient experience data, showing you the motivation behind satisfaction scores.

    Learn More
  • Healthcare Speaker and Training

    Every one of our workshops is packed with tools you can use now to transform culture and shape the patient experience.

    Learn More

The PXP Advisor

Patient Experience Professionals (PXPs) want to make significant and lasting improvement. But with competing priorities, there never seems to be enough time for personal development or planning. That’s why we have created the PXP Advisor©.

The PXP Advisor© is a customized approach to supporting PXPs and their programs. With our one-on-one coaching, we help you crystalize your vision and get laser-focused on an action plan that elevates your personal reputation as well as your organization’s patient experience outcomes.

Click here for more information.

Download PXP Advisor flyer

Baird Group

Want to create a positive, trust-building patient experience? Are you struggling to improve patient satisfaction scores, including HCAHPS? With more than thirty years in healthcare, we understand your struggles and can help you get at the core of your customer service challenges.

Founded by registered nurse Kristin Baird, a leader in healthcare service excellence, the Baird Group seeks to help transform your culture and shape the patient experience. We work to improve your healthcare organization’s patient experiences from start to finish, providing a culture assessment, mystery shopping, and critical recommendations and next steps to help you bridge the gap between what you say you are as an organization and what your patients really see.

Download our brochure

 MEET OUR TEAM

Get Your New Medical Mystery Shopping Whitepaper!

Medical Mystery Shopping WhitepaperClick HERE to receive your free copy of Ethnography and the Patient Experience: How Medical Mystery Shopping Moves Healthcare from Excuses to Action, by Kristin Baird.

  

Baird Group Earns Certification

The Baird Group has been certified by the NWBOC as a business owned and controlled by a woman for having national clientele and creating new jobs despite the recession.

 Read the press release here

 

Click here for eNewsletter Sign Up