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Patient Experience Consulting
We know that no two organizations are alike. So we've designed a comprehensive assessment that examines the organizational culture from numerous angles.
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Medical Mystery Shopping
We're fully focused on helping our health care clients to transform culture and shape the patient experience.
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Healthcare Speaker and Training
Every one of our workshops are packed with tools you can use now to transform culture and shape the patient experience.
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Kristin Baird’s latest BOOK now available!
You Make the Call presents a solid case for a post- discharge call system to improve clinical outcomes and improve the patient experience. Kristin Baird offers case examples, models, and tools. Only $24.95 on your Kindle, Nook, and Kobo and Sony eReader.
Baird Group
Want to create a positive, trust-building patient experience? Are you struggling to improve patient satisfaction scores, including HCAHPS? With more than thirty years in healthcare, we understand your struggles and can help you get at the core of your customer service challenges.
Founded by registered nurse Kristin Baird, a leader in healthcare service excellence, the Baird Group speaks your language and can help you transform culture and shape the patient experience through any of our featured services. Baird works to improve your healthcare organization's patient experiences from start to finish, providing a culture assessment, mystery shopping, and critical recommendations and next steps to help transform your culture. We can bridge the gap between what you say you are as an organization and what your patients really see.
Featured Products and Downloadable Webinars
Raising The BarOn Service Excellence Five essential leadership skills for creating a service-centered culture. Learn More
