Archive for the ‘Uncategorized’ Category


No Shortcuts on Service Training

Posted by Kristin Baird on July 18th, 2018 • No Comments »

Baird Consulting

Privacy or Peepshow?

Posted by Kristin Baird on December 13th, 2016 • No Comments »

Baird Consulting

Respect at First Sight

Posted by Kristin Baird on December 6th, 2016 • No Comments »

Baird Consulting

Why Best Practices Aren’t Always Best for You

Posted by Kristin Baird on November 3rd, 2016 • No Comments »

Baird Consulting

Service Corrosion

Posted by Kristin Baird on October 24th, 2016 • No Comments »

Baird Consulting

Giving Feedback is as Easy as XYZ

Posted by Kristin Baird on September 30th, 2016 • No Comments »

Baird Consulting

Living Your Brand Promise at Every Moment of Truth

Posted by Kristin Baird on September 2nd, 2016 • No Comments »

Baird Consulting

Patients Aren’t Qualified (and Other Myths)

Posted by Kristin Baird on July 28th, 2016 • No Comments »

Baird Consulting

Hope is not a strategy, communication helps

Posted by Kristin Baird on October 15th, 2015 • No Comments »

Baird Consulting

Teamwork Shapes the Patient Experience

Posted by Kristin Baird on November 4th, 2013 • No Comments »

Baird Consulting

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