Archive for the ‘Patient Satisfaction’ Category


Proud to be Average?

Posted by Kristin Baird on August 29th, 2019 • No Comments »

Baird Consulting

The Secret to Service Recovery

Posted by Kristin Baird on May 30th, 2019 • No Comments »

Baird Consulting

Quality Assurance Applies to the Patient Experience

Posted by Kristin Baird on November 27th, 2018 • No Comments »

Baird Consulting

Let’s talk Patient Experience Metrics

Posted by Kristin Baird on June 21st, 2018 • No Comments »

Baird Consulting

Let’s Get Real About Incentives

Posted by Kristin Baird on May 8th, 2018 • No Comments »

Baird Consulting

Words can Shape an Entire Culture – Use Them Strategically

Posted by Kristin Baird on July 13th, 2017 • No Comments »

Baird Consulting

Bad News? Don’t Blame the Data

Posted by Kristin Baird on June 20th, 2017 • No Comments »

Baird Consulting

Educate the Patients Other Excuses

Posted by Kristin Baird on June 13th, 2017 • No Comments »

Baird Consulting

Culture Change is a Marathon, Not a Sprint

Posted by Kristin Baird on November 17th, 2016 • No Comments »

Baird Consulting

It’s Not Us – It’s the Survey

Posted by Kristin Baird on August 9th, 2016 • No Comments »

Baird Consulting

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