Archive for the ‘Customer Service’ Category


Get Service Recovery Right the First Time

Posted by Kristin Baird on January 7th, 2020 • No Comments »

Baird Consulting

Beware the Holiday Hospital

Posted by Kristin Baird on December 17th, 2019 • No Comments »

Baird Consulting

It can be done

Posted by Kristin Baird on November 12th, 2019 • No Comments »

Baird Consulting

This is what ownership looks like!

Posted by Kristin Baird on October 31st, 2019 • No Comments »

Baird Consulting

Lessons on Service Recovery From an Irate Customer

Posted by Kristin Baird on July 30th, 2019 • No Comments »

Baird Consulting

That’s just Jenny – and other culture-killing excuses

Posted by Kristin Baird on February 14th, 2019 • No Comments »

Baird Consulting

In Search of WOW

Posted by Kristin Baird on October 18th, 2018 • No Comments »

Baird Consulting

3 Pitfalls to Service Recovery

Posted by Kristin Baird on June 5th, 2018 • 1 Comment »

Baird Consulting

Running from Service Recovery Opportunities?

Posted by Kristin Baird on May 17th, 2018 • No Comments »

Baird Consulting

A Sign Doesn’t Deliver Great Service

Posted by Kristin Baird on March 13th, 2018 • No Comments »

Baird Consulting

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