Archive for the ‘Patient Experience’ Category


“I don’t have time” and other myths in leadership

Posted by Kristin Baird on October 3rd, 2019 • No Comments »

Baird Consulting

Proud to be Average?

Posted by Kristin Baird on August 29th, 2019 • No Comments »

Baird Consulting

Service Heroes are Often Quiet

Posted by Kristin Baird on August 13th, 2019 • No Comments »

Baird Consulting

The Best and Worst of Healthcare

Posted by Kristin Baird on August 8th, 2019 • 1 Comment »

Baird Consulting

Lessons on Service Recovery From an Irate Customer

Posted by Kristin Baird on July 30th, 2019 • No Comments »

Baird Consulting

Watch the Hassle-Factor in Patient Experience

Posted by Kristin Baird on July 4th, 2019 • No Comments »

Baird Consulting

Patient-Centered? Look More Closely.

Posted by Kristin Baird on July 2nd, 2019 • No Comments »

Baird Consulting

The Secret to Service Recovery

Posted by Kristin Baird on May 30th, 2019 • No Comments »

Baird Consulting

The Nurses’ Hands

Posted by Kristin Baird on May 14th, 2019 • No Comments »

Baird Consulting

What the Lab Results Won’t Show You

Posted by Kristin Baird on May 7th, 2019 • No Comments »

Baird Consulting

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